Manages accounts receivable and delivery-to-cash processes for assigned customers. Responsibilities include customer onboarding, invoicing, documentation, EDI accuracy, accessorial billing, payment discrepancy resolution, collections support, account health monitoring, reporting, and SOP development. The role partners with sales, operations, cash application, and customers to resolve billing issues, improve processes, and ensure timely and accurate payments.

Processes cargo claims from filing through resolution under Claims Lead guidance. Reviews documentation, researches evidence, processes customer payments and carrier deductions, communicates with carriers, insurers, and customers, and collaborates with sales, customer service, carrier representatives, and accounting. Develops knowledge of transportation regulations, insurance policies, claims requirements, financial transactions, risk analysis, and business operations.

Leads federal, state, and local corporate tax compliance, ASC 740 tax provision calculations, tax account reconciliations, disclosures, indirect tax coordination, tax planning, and audit support. Partners with Accounting, Legal, Treasury, leadership, and external advisors to manage tax obligations and identify opportunities. Drives tax process automation, ERP and tax technology improvements, legislative impact analysis, and data integrity initiatives across a growing, multi-entity organization.