Top Customer Success Jobs in Austin, TX
The Inpatient Coding Specialist will conduct coding and documentation audits to assess product compliance with coding guidelines and regulations, identify areas for product improvement, stay informed about industry updates, collaborate with internal teams, research healthcare technology changes, evaluate coding processes, and prepare coding-related reports and recommendations.
Join Wise as a Customer Support Associate (Spanish Speaker) in Austin, Texas. Provide excellent customer service in English and Spanish through various channels. Work flexible shifts and collaborate with internal teams to ensure a great customer experience. Ideal for bilingual individuals with strong communication skills and a growth-oriented mindset.
The Digital Customer Success Manager at SailPoint is responsible for monitoring and responding to customer inquiries, focusing on at-risk engagements, and ensuring client satisfaction. This role does not involve sales quotas. Responsibilities include providing guidance on products and services, updating account information, and participating in customer campaigns. The ideal candidate is customer-oriented, process-driven, and enjoys collaborating with colleagues to improve processes.
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As a Manager of the Customer Success Management team at ServiceNow, responsible for developing and leading a team of Customer Success Managers to drive customer success and adoption of ServiceNow products. Key responsibilities include improving technical health, deployment, and adoption activities, coaching team members for growth, ensuring customer needs are met, managing portfolio of accounts, reducing escalated customers, and driving operational excellence.
Join Bonterra Tech as a Customer Support Specialist to provide exceptional customer support across email, chat, and phone channels, ensuring seamless experiences for users of Bonterra's Fundraising & Engagement tools.
As an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to strategic customers and executive stakeholders.
Assist in managing contract intake, review contracts for risks, assist with commercial negotiations, serve as a contact point for internal inquiries, manage contract lifecycles, and adapt to business changes. Collaborate with various internal teams.
As a Customer Support Engineer - Tier 1 at Starburst, you will be responsible for supporting Galaxy customers with how-to questions and technical issues related to Trino. You will troubleshoot, collaborate with teams, and contribute to customer success through proactive problem-solving.
Babylist is hiring an E-Commerce Category Merchandising Specialist to own end-to-end product content creation, optimization, and maintenance. Responsibilities include providing business support to the buying team through industry trend research and competitive analysis. The role requires meticulous attention to detail, strong organization skills, and 1-2 years of relevant experience.
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As the Director of Commercial Customer Success at Pluralsight, you will be responsible for developing and driving overall customer success strategy, renewal ARR, and guiding Customer Success Managers to drive adoption and value realization. You will work with sales directors to achieve best-in-class retention targets.
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