Top Remote Tech Support Jobs in Austin, TX

As a Technical Support Engineer at Redis, you will troubleshoot complex issues, provide root cause analysis, and collaborate with engineering to enhance customer support for Redis software, serving a global customer base.

Provide advanced technical support for Skydio's Federal and Enterprise customers, resolving issues related to drones and software by utilizing troubleshooting skills and collaborating with product teams.

The role involves providing technical support, analyzing user feedback, collaborating with engineering teams, and maintaining knowledge bases to enhance user experience.

The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.

The role involves leading technical support operations, managing the Freshdesk platform, implementing automations, tracking performance metrics, and collaborating with various teams to enhance support efficiency.

Manage and support a team of Technical Support Specialists for payroll tax platforms, focusing on service delivery, incident management, and team development through effective communication and innovative solutions.

Manage and grow a remote support engineering team focusing on customer interactions, technical support, and improving service delivery in ClickHouse.

This role leads a team of Technical Support Engineers, focusing on improving customer experience, managing operations, and providing support during high demand.

The role involves providing technical support for the Blue Planet Software Portfolio, collaborating with teams to resolve issues, and maintaining customer satisfaction.

The Technical Support Engineer will troubleshoot customer issues, work with engineering to fix bugs, and improve AI workflows.

As a Technical Support Specialist, you will provide support for external customers, manage support cases, and collaborate with internal teams while enhancing customer experience through effective communication and problem-solving skills.

As a Technical Support Engineer, you will troubleshoot issues, guide customers on vulnerability management tools, and collaborate across teams to enhance product support.

The Technical Support Specialist assists customers by resolving issues via email and calls, ensuring positive experiences and technical support.

The Client Support Analyst provides technical support for a warehouse management system, troubleshooting issues, creating documentation, and supporting clients and the implementation team.

Provide front-line support to users for Arine's products, troubleshoot technical issues, document inquiries, and enhance customer experience.

Lead the technical support function for a new product, mentor support agents, resolve technical issues, and optimize processes.

As an Associate Technical Support Engineer, you will support online merchants through live chat, email, and phone calls, resolving issues and delivering exceptional customer service.

The Technical Support Engineer provides customer support, resolves technical issues, collaborates with teams, and contributes to process improvements in the APJ region.

The Technical Support Specialist provides first-line technical support for the Mogli SMS & WhatsApp application, ensuring client success through effective communication, troubleshooting, and teamwork.

As a Technical Support Specialist, you will provide technical assistance, troubleshoot issues, maintain high customer satisfaction, and advocate for customers while collaborating with teams across the organization.

Provide technical support for external customers, troubleshoot software/hardware issues, assist in integration solutions, and document trouble tickets while adhering to SLAs.

The Technical Support Engineer delivers high-quality support, resolves technical challenges, and collaborates across teams to improve customer experience through effective case management.

The Technical Support Representative will provide B2B customer support for Skydio's UAS products, troubleshoot issues, and enhance customer experience through effective communication and knowledge sharing.

Lead a technical support team, driving product adoption and client satisfaction. Manage production issues, client relationships, and continuous process improvement.

The Senior Technical Support Engineer will provide enterprise-level support to customers, troubleshoot technical issues, and ensure customer satisfaction while collaborating with teams to improve software quality.