Top Senior Tech Support Jobs in Austin, TX

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Provide advanced enterprise technical support for NodeZero customers, troubleshoot cloud, networking, and infrastructure issues, perform root cause analysis, assist deployments and IaC/container optimization, collaborate with engineering, mentor junior staff, maintain SLAs, and document solutions to improve support processes.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

The Technical Product Support Engineer IV is responsible for hardware performance, resolving customer issues, driving failure analysis, and providing training for product support, ensuring quality and stability through collaboration and documentation.

Provide deep technical product knowledge and demonstrations, respond to RFPs/RFIs and security questionnaires, build proofs of concept and sales enablement materials, run webinars and trainings, collaborate cross-functionally to solve customer problems and drive sales. Writing and public-speaking intensive; frequent client-facing demos and up to ~25-30% travel.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

This role provides escalation technical support for Applied Materials CMP tools, enhancing tool performance through remote and on-site assistance. Responsibilities include problem-solving, knowledge transfer, documentation, and customer presentations related to equipment issues.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Lead Tier 3 technical and integrations support, build and manage senior SME teams, own enterprise escalation management, improve SLAs and diagnostics, partner with Engineering and Product to resolve root causes and drive operational efficiencies.

Provide global second-line support for Vizrt graphics customers: troubleshoot inbound cases via phone/chat/email/portal, escalate when needed, mentor Level I engineers, visit customer sites, manage KPIs, contribute to QBRs, run knowledge-sharing and cover manager duties during absences.