Top Senior Customer Success Jobs in Austin, TX

The Sr. Customer Success Manager will manage strategic accounts, fostering relationships, driving value, and leading renewals in a fast-paced SaaS environment.

The role involves managing customer relationships, advising on product usage, addressing inquiries, and ensuring customer satisfaction and retention in cybersecurity solutions.

Manage enterprise customers to drive adoption, retention, and expansion of LogicMonitor. Onboard and train customers, own escalations, conduct business reviews, coordinate with sales and services, and ensure subscription renewals and customer advocacy.

Senior-level Customer Success Engineer who resolves complex database and cloud infrastructure issues for large customers. Provide hands-on support and architecture for MySQL, PostgreSQL, Redis, MongoDB, Kafka, and OpenSearch; design HA, replication, sharding, and performance optimizations. Lead incident response, mentor junior engineers, create documentation and run workshops, and partner with sales/product to drive customer success and platform improvements.

Manage customer relationships in the energy sector, driving sales growth through account management, upselling, and collaboration with technical teams.

The Customer Success Manager role focuses on customer advocacy, technical guidance, and collaboration across teams. Responsibilities include account management, issue resolution, customer feedback collection, and strategic planning to optimize customer experience with MongoDB.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

Own operational strategy and execution for enterprise banking and fintech partners. Drive volume retention, improve transfer success, lead incident response, perform data-driven analysis, run business reviews, and lead cross-functional initiatives to unblock growth and optimize partner operations.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

Serve as the day-to-day client lead for a portfolio of programmatic accounts: manage 10+ live campaigns end-to-end, handle client communications and escalations, own technical campaign setup and optimization in DSPs, deliver performance reporting with Analytics, and drive retention, upsells, and cross-sell opportunities while collaborating across Sales, Operations, and Analytics.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

The Manager of Customer Success will oversee deployment and adoption of AI solutions, manage customer relationships, ensure performance tracking, and collaborate across functions to enhance service delivery.

The Customer Success Manager will drive growth for strategic accounts, ensuring successful onboarding, value realization, and managing executive relationships while collaborating with internal teams.

Manage and grow relationships for Q2s PrecisionLender clients, support implementations, drive renewals and cross-sell, provide demos/training, escalate issues, and ensure adherence to security and privacy. Role requires client visits and ~40% travel.

Own a portfolio of financial-institution customers to drive adoption, retention, renewals, and expansion of Q2 digital banking and lending solutions. Build executive relationships, lead business reviews and strategic planning, coordinate internal teams, monitor customer health, draft proposals, and travel for onsite executive meetings and reviews.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

As a Senior Customer Success Manager, you will build relationships, onboard clients, and drive product adoption, managing technical issues and project plans while advocating for customer success.