Top Senior Level Customer Success Jobs in Austin, TX

Manage complex customer escalations and drive process improvements for the Escalation Management function. Collaborate cross-functionally and develop comprehensive action plans to enhance customer satisfaction and operational efficiency.

As a Senior Escalations Support Engineer, you will solve complex customer issues, mentor junior engineers, and improve product usability. You'll collaborate with teams and leverage advanced technical skills to enhance customer experience with ThousandEyes.

As a Cloud Support Engineer, you will resolve customer support issues related to SailPoint’s IdentityNow, ensuring high customer satisfaction post-implementation by collaborating with various teams.

As an Enterprise Customer Success Manager, you will manage post-sales activities, drive customer satisfaction, and foster relationships with key strategic customers and stakeholders, ensuring they maximize value from the platform.

The Strategic Customer Success Manager drives customer engagement and satisfaction while managing account strategies, renewals, and expansion through collaboration and problem-solving.

Manage a large customer support team, enhance customer satisfaction, coach staff, manage team performance, engage in process improvements, and handle escalations effectively.

This Senior Manager leads customer consulting projects, enhances client relationships, and drives digital marketing strategies through operational excellence and industry expertise.