Top Senior Customer Success Jobs in Austin, TX

Leads the enterprise Customer Success organization, managing multiple teams and people managers across locations. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer satisfaction. Partners with Sales, Services, Product, and internal stakeholders to improve processes, demonstrate customer value, and drive commercial outcomes. Responsible for hiring, team development, performance management, organizational efficiency, and strategic direction as part of the senior leadership team.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Lead the Client Success organization, including CSM managers and their teams. Own gross and net retention, renewals, expansion, forecasting, client health scoring, segmentation, playbooks, and QBRs. Hire, coach, and manage performance while building scalable operating infrastructure. Partner cross-functionally with Sales, Onboarding, Support, and Product to improve client outcomes. Use data, AI, and automation to increase team capacity and strengthen client coverage.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, business reviews, success plans, and process improvements. Analyze data to reduce operational issues, improve transfer success, and minimize churn. Partner with Account Management, Product, Engineering, Compliance, Legal, and other teams while influencing senior partner stakeholders and advocating for platform improvements, API integrations, and scalable operational solutions.

Advise enterprise customers on complex MongoDB deployments, mitigate technical and business risks, conduct executive business reviews, and drive retention, revenue realization, adoption, advocacy, and account maturity. Manage strategic portfolios, forecast outcomes, maintain customer data hygiene, identify expansion opportunities, coordinate cross-functional resources, influence product strategy through customer feedback, and mentor team members and new hires.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Manage enterprise customer relationships, renewals, retention, product adoption, success planning, advocacy, and account health. Serve as a trusted advisor, provide strategic guidance and training, coordinate technical and onboarding support, handle escalations, identify upsell opportunities, synthesize product feedback, and mentor junior colleagues. The role involves complex account management with high-value enterprise clients and likely onsite customer engagement with potential international travel.

Lead and grow a team of Customer and Community Success Managers, serve as executive sponsor for key clients, manage renewals/expansion, mitigate risks and escalations, oversee onboarding and adoption, and collaborate cross-functionally to scale processes and staff development.

Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

Serve as a trusted advisor to early customers, drive onboarding, adoption, and value realization for Moveworks. Translate business needs into product solutions, support large enterprise deployments, iterate onboarding strategy, drive engagement and growth, collect customer feedback, and partner cross-functionally to advance the product roadmap.

Leads and develops Customer Success Managers while owning retention, renewals, expansion, adoption, forecasting, customer health, and Net Revenue Retention. Manages escalations, improves lifecycle processes, presents performance insights to leadership, and partners cross-functionally with Sales, Product, Support, Marketing, Finance, and Operations to scale customer outcomes and operational excellence.

The Customer Success Manager will manage 50-60 accounts within the Power & Renewables sector, execute sales goals, upsell clients, and collaborate with technical advisors and customer education managers to enhance ROI and customer experience.

Lead and build Sonar’s Austin Customer Solutions Engineering hub. Responsibilities include hiring and developing CSEs, establishing operating processes, driving technical health, adoption, retention, and expansion across enterprise and mid-market customers, coaching teams on CI/CD and DevSecOps, partnering with Sales, Product, and Support, and serving as a senior technical escalation point for executives and strategic customers.

Lead and develop a team of Technical Customer Success Managers serving enterprise and mid-market engineering organizations. Build scalable onboarding, adoption, renewal, expansion, escalation, and business review programs; define portfolio health metrics; manage at-risk accounts; engage engineering executives; and collaborate with Sales, Solutions Architecture, Product, Engineering, and Marketing. The role requires strong technical credibility in DevOps, platform engineering, cloud-native technologies, and enterprise SaaS customer success.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Leads and develops a team of three Customer Success Managers while managing strategic customers. Owns activation, adoption, retention, renewals, expansion, and net revenue retention. Builds scalable customer success playbooks, coaches commercially minded account management, strengthens executive relationships, identifies growth opportunities, and drives product adoption. Establishes portfolio reporting and operating rhythms, monitors customer health, creates enablement resources, and translates customer feedback into recommendations for internal teams.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.