Top Senior Customer Success Jobs in Austin, TX

Lead onboarding, adoption, and value realization for enterprise customers. Build trusted advisor relationships with executives, translate business needs into product solutions, drive engagement and growth, collect customer feedback, and evolve onboarding and success strategies to achieve transformational outcomes.

The Customer Success Manager is responsible for B2B sales focusing on account management, contract renewal, lead generation, and expanding client relationships in the Midstream sector.

Lead and grow a team of Customer and Community Success Managers, serve as executive sponsor for key clients, manage renewals/expansion, mitigate risks and escalations, oversee onboarding and adoption, and collaborate cross-functionally to scale processes and staff development.

Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

The Customer Success Manager will manage 50-60 accounts within the Power & Renewables sector, execute sales goals, upsell clients, and collaborate with technical advisors and customer education managers to enhance ROI and customer experience.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Lead Customer Success to ensure customers realize committed business outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams, run executive engagements, own renewals/expansion enablement, establish CS KPIs and governance, and hire and develop the Customer Success leadership and CSM organization.

Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.

Lead customer success and program management for strategic hyperscaler accounts, coordinating cross-functional Arm and partner engineering to drive adoption of Arm technologies, manage program risks, run governance and executive reviews, and ensure timely delivery and measurable business outcomes.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

Lead the post-sales technical relationship for Rubrik Agent Cloud: onboard, deploy, operationalize, and drive adoption. Lead deployments, validate features with customers, create success plans and enablement materials, train PS/Support, and act as the senior technical escalation and field SME to transition customers from incubation to scale.

Manage a portfolio of Superhuman Docs accounts to drive adoption, retention, and expansion. Act as a trusted advisor, run account reviews, build feedback loops to inform product roadmap, design change management and enablement programs, and collaborate cross-functionally to deliver customer value and identify upsell opportunities.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.