Top Senior Level Customer Success Jobs in Austin, TX

As the Global Head of Customer Success & Services at Canva, you will be responsible for shaping and building the customer success strategy for the global customer base. This role involves leading global teams, driving customer engagement with innovative solutions, collaborating cross-functionally, and nurturing executive relationships to enhance customer partnerships. The ideal candidate has extensive experience in SaaS environments, global team management, and delivering customer and business outcomes effectively.

Client Partner role at Babylist focusing on generating new business and creating media relationships among baby partners. Responsibilities include building strong relationships, delivering sales presentations, and negotiating advertising deals. The ideal candidate has 5+ years of experience in media or advertising sales, is a business development pro, adept storyteller, and driven team player.

Lead and administer global benefit programs, coordinate annual open enrollment processes, ensure benefits compliance, provide exceptional customer service, and assist with leave of absence administration. Requires 5+ years of benefits and retirement experience, proficiency in Workday, analytical skills, and strong organizational abilities.

Join the dynamic and forward-thinking Loom (Atlassian's) Loyalty Advocate team. As a Loyalty Advocate, you play a pivotal role in empowering customers to revolutionize communication strategies, ensuring adoption, revenue retention, and exponential growth within your portfolio.

Seeking an Enterprise Renewals Specialist to support the Field Sales Organization in driving ARR retention at scale through various renewal activities and cross-functional partnerships. Responsible for contract processes, pricing policies, and complex quoting requests to secure renewal contracts and drive operational discipline in the field.

Seeking a Customer Success Director with 8+ years of experience in customer success, particularly in the financial services space. Responsible for customer retention, lawyer management, and ensuring positive business outcomes for clients using Ontra's Contract Automation solution.

The Customer Support Team Lead is responsible for overseeing a support team, triaging escalations, providing guidance, and ensuring team members meet established goals and KPIs. Requires strong problem-solving skills, leadership qualities, and expertise in customer support tools.