Top Senior Tech Support Jobs in Austin, TX

Seeking a Customer Experience Engineer to provide high-level technical support, investigate issues, collaborate with teams, and improve customer satisfaction.

The Technical Support Engineer will provide troubleshooting and support for Rave's SaaS products, manage support tickets, and conduct training while ensuring customer satisfaction.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

The Director of Technical Support leads SMA America's support for the Large-Scale segment, ensuring effective solutions and coordination among teams, while collaborating with R&D for product improvement.

The Technical Support Engineer provides technical support for Philips MR products, enhancing customer satisfaction through effective remote and onsite assistance, ensuring service excellence and troubleshooting system performance issues.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with customers and engineering, and analyze production systems.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

As a Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate across teams, and enhance customer experiences while contributing to product improvement.

The role involves building and scaling a globally distributed technical support organization, improving support systems, enhancing customer experience, and recruiting top talent. You will manage support operations and ensure high-quality service across multiple regions.

Lead strategy for AV and events technology, overseeing service delivery and a global team managing in-room AV and live event production.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

Lead and evolve the technical support team, ensuring efficient resolution of customer issues while collaborating with Product and Engineering.

The Senior Technical Support Lead manages technical support operations, resolving complex issues, and collaborating with engineering teams to improve processes and customer experience.

Provide technical support to customers, troubleshoot software issues, advocate for process improvements, and manage support queues. Collaborate on cross-functional projects to enhance customer experience.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

The Lead Sales Engineer will acquire new business, support clients, provide technical guidance, and drive product strategy while managing relationships and communications across departments.

The Technical Support Manager will lead the support team, oversee ticketing systems, drive AI strategies, and improve customer experiences and efficiencies.

As a Technical Support Engineer at Redis, you will troubleshoot complex issues, provide root cause analysis, and collaborate with engineering to enhance customer support for Redis software, serving a global customer base.

The role involves providing technical support, analyzing user feedback, collaborating with engineering teams, and maintaining knowledge bases to enhance user experience.

Manage and support a team of Technical Support Specialists for payroll tax platforms, focusing on service delivery, incident management, and team development through effective communication and innovative solutions.

Manage and grow a remote support engineering team focusing on customer interactions, technical support, and improving service delivery in ClickHouse.

This role leads a team of Technical Support Engineers, focusing on improving customer experience, managing operations, and providing support during high demand.

Provide technical expertise for issue resolution and repairs of EUV systems, support customer production, and ensure service documentation and safety standards are met.

The Technical Support Representative will provide B2B customer support for Skydio's UAS products, troubleshoot issues, and enhance customer experience through effective communication and knowledge sharing.

Lead a technical support team, driving product adoption and client satisfaction. Manage production issues, client relationships, and continuous process improvement.