Top Senior Tech Support Jobs in Austin, TX

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Leads a global Technical Support organization serving customers after AI-assisted support. Sets strategy, operating models, service metrics, capacity planning, and workforce programs; develops senior leaders; partners with Sales, Customer Success, Product, Engineering, and Finance; manages escalations and executive communications; and drives the transformation of human support into a proactive, AI-aligned workforce.

Provides phone, email, and in-person technical support for Trimble geospatial hardware and software. Diagnoses hardware and software issues, documents cases and resolutions in HubSpot, develops troubleshooting procedures, identifies recurring support trends, and assists customers with field and office technology. The role also involves occasional travel, customer training or seminars, and flexible after-hours support.

Provides advanced technical support for Digital Central Monitoring Unit solutions, serving as a senior escalation resource for software, hardware, networking, cloud, virtualization, and healthcare integrations. Leads implementations, upgrades, migrations, incident resolution, and customer escalation meetings. Partners with engineering, project, field, and clinical teams to improve service quality and reliability. Develops knowledge content, mentors support personnel, manages case workflows, and participates in 24x7x365 support with approximately 4–8 annual customer trips.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provide post-launch technical support for broadband networks by diagnosing complex Layer 2 and Layer 3 issues across access, aggregation, routing, transport, and service layers. Investigate packet flows, logs, telemetry, alarms, and network configurations to isolate fault domains, determine root causes, and drive production incidents through resolution. Collaborate with NOC, engineering, operations, architecture, vendors, and service assurance teams in a 24x7 environment.

Provides advanced technical support for robotic systems during commissioning and 24/7 customer operations. Diagnoses hardware, software, controls, Linux, network, and automation failures; analyzes logs and telemetry; develops integrations and support workflows; leads major incidents; coordinates engineering, field service, and customer teams; manages cases and corrective actions; validates AI-assisted diagnostics; and mentors engineers while improving system reliability and recovery times.

Owns daily billing operations and technical support for energy-sector clients. Responsibilities include resolving billing exceptions and API issues, monitoring production workflows, coordinating with DevOps, managing reports and rate updates, planning testing and UAT, leading client calls, handling escalations, capturing product requests, and delivering post-go-live Professional Services projects. The role requires utility billing knowledge, SQL, REST API troubleshooting, project management, strong communication, early-morning workflow checks, and rotating weekend on-call coverage.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Provide technical support for media and entertainment customers, diagnosing issues across post-production, media lifecycle, and VFX workflows. Partner with Product, Engineering, and Customer Success to resolve root causes, support feature releases, maintain documentation and escalation processes, and improve support KPIs. Lead debugging sessions, reproduce client issues, train customers, and mentor the Support team while contributing to product and process improvements.

Supports Shared System Maintainer production and DEV/TEST cycles using IBM Workload Scheduler. Maintains schedules, batch jobs, CICS environments, security IDs, and development/test releases. Provides JCL guidance, monitors cycles, troubleshoots ABENDs and job failures, documents incidents, and coordinates root-cause resolution with maintainers, developers, business analysts, release coordinators, and scheduling teams.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.

Supports commercial lines underwriting operations by developing best practices, policies, procedures, training programs, quality-control processes, and performance-improvement initiatives. Serves as an underwriting support subject matter expert, monitors operational performance, identifies skill gaps, coordinates internal quality reviews, and represents the rating function on corporate projects.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Provides third-tier technical support for enterprise cybersecurity customers, diagnosing complex issues through lab reproduction, source-code analysis, networking and systems investigation. The role prioritizes customer impact, develops workarounds with Engineering, supports Sales engagements, documents solutions, improves support processes, creates customer-facing content, and participates in limited on-call coverage. Requires expertise in Linux, networking, security technologies, databases, cloud and virtual environments, plus strong customer communication and escalation management skills.

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Provides second-level support for a Snowflake data lake, troubleshooting escalated issues, developing SQL and PL/SQL, managing Matillion ETL/ELT pipelines, optimizing data models and performance, supporting Global Trade data integration, and maintaining data quality, documentation, security, and disaster recovery practices. The role also translates requirements into technical designs and uses Jira and Confluence for Agile planning and knowledge management.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Provide system and technical support for human resource, financial, and related applications used by Texas government agencies. Support PeopleSoft HCM and/or FSCM environments, deliver application support, troubleshoot issues, and maintain reliable system operations. The role requires extensive experience supporting government applications and enterprise technical systems.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.