Top Senior Tech Support Jobs in Austin, TX

Provides advanced technical support for SaaS customers, investigating complex issues, troubleshooting integrations and APIs, managing escalations, and delivering consultative guidance. The role partners with Engineering and internal technical teams, supports Premium customers, mentors teammates, improves processes, creates help content, and manages multiple queues while meeting customer and team KPIs.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provide system and technical support for human resource, financial, and related applications used by Texas government agencies. Support PeopleSoft HCM and/or FSCM environments, deliver application support, troubleshoot issues, and maintain reliable system operations. The role requires extensive experience supporting government applications and enterprise technical systems.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Provides technical support and consulting for Dynamics 365 Finance and Operations ERP clients. Responsibilities include deployments, maintenance, data migration and conversion, custom development, code reviews, integrations, builds, documentation, user training, and environment support. The role uses Azure, Azure DevOps, Lifecycle Services, Power Platform, SSRS, and SSMS while collaborating with functional teams and clients.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Provide remote and onsite technical support for smart access control hardware and software. Diagnose door hardware, low-voltage wiring, power, API, SDK, and integration issues; document resolutions; train customers and technicians; install and evaluate products; collaborate with product and software teams; and support technical projects. The role requires independent troubleshooting, customer communication, documentation, schedule management, and up to 20% travel.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Lead technical support and customer engagement across the Americas marine industry. Develop technical value propositions, support product conversion, manage OEM and distributor trials, oversee product and application development, resolve complaints, optimize portfolios, and promote technology adoption. The role combines marine composites expertise, customer relationship management, commercial awareness, technical project leadership, product approvals, training, and approximately 50% regional travel.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Leads helpdesk and field engineering teams supporting mission-critical public safety recording systems. Oversees technical escalations, SLAs, staffing, 24/7 support rotations, installations, upgrades, system commissioning, customer escalations, deployment processes, and technical performance metrics. Coordinates with project managers, engineering, product teams, and public safety clients to ensure reliable system deployments and service delivery.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

Provide technical support and enablement to international defense and government customers using Skydio UAS. Troubleshoot hardware, software, controller, connectivity, and cloud issues; manage cases, triage and escalate; capture Voice of Customer feedback; collaborate with product and engineering; support operational readiness and fleet utilization. Occasional travel required.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Provides remote and in-country monitoring, evaluation, accountability, and learning technical assistance across development and emergency programs. Responsibilities include designing MEAL systems, indicators, data collection tools, budgets, evaluations, dashboards, and learning agendas; supporting donor proposals; deploying to humanitarian responses; training and mentoring staff and partners; generating evidence; and engaging donors, governments, and peer organizations. Requires strong analytical, strategic, facilitation, relationship-management, and communication skills, with up to 40% travel.

Provides premium technical support to enterprise customers using Ping Identity solutions. Responsibilities include troubleshooting and reproducing SaaS and web application issues, analyzing logs and HTTP traces, managing SLAs and customer expectations, conducting troubleshooting sessions, communicating through phone and email, contributing to the knowledge base, and mentoring or onboarding support engineers. The role includes global follow-the-sun coverage, rotating on-call responsibilities, and varied schedules.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.