Top Senior Customer Success Jobs in Austin, TX

Manages strategic enterprise customer relationships from deployment through adoption, value realization, and renewal. Develops success plans, leads executive business reviews, monitors customer health and KPIs, drives adoption and retention, identifies expansion opportunities, and coordinates with Sales, Support, Product, Renewals, and Professional Services. The role also mentors CSM peers, handles escalations, and improves customer success processes.

Manages strategic enterprise customer relationships from deployment through adoption, value realization, renewal, and retention. Develops success plans, facilitates executive business reviews, monitors customer health and KPIs, identifies expansion opportunities, coordinates cross-functional issue resolution, and mentors other CSMs. The role is based in-office in Austin and focuses on driving measurable customer outcomes, reducing churn, and improving customer success processes.

Leads and develops a team of Strategic and Enterprise Customer Success Managers supporting major SaaS accounts. Oversees customer adoption, retention, value realization, health, escalations, renewals, and expansion initiatives. Partners with Sales, Renewals, Product, and Support on account strategy, customer feedback, and process improvement. Uses Gainsight, Gong, Aviso, and Salesforce to monitor customer engagement and performance metrics.

Manage strategic enterprise customer accounts throughout deployment, adoption, value realization, and renewal. Build success plans, lead executive business reviews, monitor customer health and KPIs, drive adoption and retention, identify expansion opportunities, and coordinate with Sales, Support, Product, Renewals, and Professional Services. Serve as an escalation point, mentor CSM peers, and improve scalable customer success processes.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Lead strategic customer relationships for a portfolio of enterprise clients, drive product adoption and usage, deliver executive business reviews, use data and AI tools to monitor account health, manage escalations, influence product roadmap, and collaborate cross-functionally to achieve customers' clinical and financial goals and secure renewals.

Lead strategic health and growth of enterprise public-sector customers, own full customer lifecycle, deliver executive QBRs, drive product adoption using data and AI, manage escalations and advocate client needs to product and engineering teams to optimize clinical and financial outcomes.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Owns customer success for enterprise B2B SaaS accounts, including onboarding, adoption, quarterly reviews, renewals, churn reduction, expansion, and advocacy. Builds strategic relationships with multinational and Fortune 500 stakeholders, develops success and account plans, translates business objectives into priorities, and collaborates with Sales, Product, Training, Support, and Development teams. Provides guidance on industrial data analytics, IT/OT priorities, digital transformation, and customer ROI.

Manage a portfolio of 15–25 customers, owning renewals, retention, upsells, customer health, account planning, and revenue growth. Serve as a trusted product advisor, lead business reviews, provide data-driven insights, collaborate cross-functionally, and mentor CSMs. The role requires senior stakeholder engagement, quota-carrying experience, CRM forecasting, project management, and occasional travel while working remotely during Eastern Time hours.

Leads and develops Customer Success Managers and Team Leads, owning team performance, customer outcomes, risk management, renewal readiness, coaching, talent development, and operational consistency. Partners with Renewals, Sales, and cross-functional teams; ensures CRM and Gainsight data quality; improves workflows and dashboards; and uses AI tools to enhance decision-making and efficiency. The role is focused on people leadership rather than individual account ownership.

Owns conference-level customer relationships and renewals across Division I collegiate athletics. Leads adoption, value delivery, renewal planning, expansion, cross-sell and upsell opportunities across conference offices and member schools. Coordinates with Customer Success, Product Success, Sales, and Business Development teams while managing complex, multi-stakeholder initiatives and building strategic relationships with senior collegiate athletics leaders.

Build and lead enablement programs for Customer Success and Implementation teams, including onboarding, product training, continuous learning, playbooks, and AI-enabled workflows. Identify performance gaps, translate product updates into practical training, improve adoption of tools and processes, and establish feedback loops with Product, Support, Customer Education, and Product Marketing. The role supports stronger renewals, expansions, customer outcomes, and operational efficiency in a growing SaaS organization.

Own post-onboarding success for active B2B SaaS customers by driving adoption, engagement, education, health monitoring, and long-term value. Build customer success playbooks, metrics, health scoring, enablement programs, and risk-recovery processes. Partner with Account Management, Product, Sales, and Engineering while supporting renewals and expansion. The role also helps establish the customer success function, mentors future hires, and educates legal teams on practical AI-enabled workflows.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Leads strategic relationships with enterprise customers, driving retention, expansion, adoption, ROI, and advocacy. Develops customer success strategies, facilitates executive business reviews, manages escalations, and coordinates with Sales, Product, Clinical, and Support teams. Monitors customer metrics including NRR, CSAT, NPS, and adoption. Mentors other Customer Success Managers and serves as a subject matter expert for complex accounts.

Manage enterprise customer accounts, serving as a strategic advisor to dealership stakeholders. Drive retention, adoption, engagement, growth, and recovery through account reviews, success plans, performance analysis, and actionable recommendations. Build relationships, identify expansion opportunities, document activity in Salesforce, and collaborate with Consulting, Marketing, Support, Product, and Sales. Use AI tools to improve research, communication, documentation, productivity, and customer outcomes.

Own post-sales customer success for a large Americas portfolio, focusing on onboarding, adoption, risk mitigation, technical guidance, renewals, and expansion. Use customer data, product telemetry, and growth signals to deliver scalable 1:many and personalized engagement. Build executive relationships, develop customer champions, manage renewal forecasts, identify upsell opportunities, and coordinate with sales and cross-functional teams. The role requires strong commercial judgment, technical product knowledge, communication, organization, and autonomy.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Own the long-term technical success of strategic enterprise accounts by advising on ServiceTitan configuration, workflows, integrations, and best practices. Build stakeholder relationships, lead technical discovery, resolve complex issues, support adoption, analyze usage data, deliver business reviews, and partner with Product, Engineering, and Support. Coach users, manage technical initiatives, maintain account records, and identify improvements that increase customer value and satisfaction.

Manages a portfolio of insurance customers by driving adoption, satisfaction, retention, renewals, and expansion of Guidewire solutions. Builds trusted relationships with C-suite, business, and IT stakeholders; develops success and account plans; leads executive reviews; identifies sales opportunities; manages customer health and commercial renewals; advocates for customer needs internally; and mentors other customer success managers.