Top Senior Customer Success Jobs in Austin, TX

Lead a team of Enterprise Customer Success Managers, manage strategic accounts, execute enterprise methodologies, and drive renewals and expansion while coordinating cross-functional delivery.

Manage enterprise customers to drive adoption, retention, and expansion of LogicMonitor. Onboard and train customers, own escalations, conduct business reviews, coordinate with sales and services, and ensure subscription renewals and customer advocacy.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Senior Enterprise Customer Success Manager at Drata will manage executive relationships, drive outcomes in compliance programs, and align product capabilities with customer growth and security.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

Lead a team of Strategic Customer Success Managers, focusing on customer engagement, team development, operational execution, and strategic program building to enhance customer outcomes.

The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.

The Customer Success Manager will lead customer engagement, drive product adoption, and enhance customer relationships for success with Dropbox. Responsibilities include managing deployments, addressing customer needs, and collaborating with internal teams for improved satisfaction and growth.

Serve as the day-to-day client lead for a portfolio of programmatic accounts: manage 10+ live campaigns end-to-end, handle client communications and escalations, own technical campaign setup and optimization in DSPs, deliver performance reporting with Analytics, and drive retention, upsells, and cross-sell opportunities while collaborating across Sales, Operations, and Analytics.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

Manage customer relationships, advocate for their needs, advise on MongoDB best practices, resolve issues, and develop strategic account plans.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

The Client Success Director manages relationships with Adobe accounts, focusing on commercial growth, strategic leadership, and client satisfaction. Responsibilities include driving upsell strategies and leading client engagements with senior stakeholders to maximize Adobe solutions.

Manage Samsara's Enterprise Customer Success team, ensuring customer adoption and satisfaction while defining strategies, coaching staff, and achieving performance goals.

Lead and develop Customer Success teams, ensuring customer retention, growth, and strategic account management for Mid-Market and Enterprise clients. Establish processes and coach CSMs for success in a high-growth SaaS environment.

The Lead Research Advisor will drive customer relationships, maximize platform adoption, manage a team, and ensure successful outcomes in UX research projects.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Technical Success Manager ensures customers maximize value from DataRobot's AI applications by driving adoption, monitoring usage, and providing training and enablement sessions to increase business impact.

The Customer Success Manager IV is responsible for the retention and growth of strategic accounts, driving revenue, and influencing customer strategies while collaborating with teams to optimize performance.

The Customer Success Enablement Manager drives training programs and resources for Customer Success teams, enhances communication, and manages strategic initiatives and onboarding processes.

As a Customer Success Manager, you will drive customer retention, manage relationships, and ensure value realization of PagerDuty's solutions post-sale.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.