Top Senior Customer Success Jobs in Austin, TX

Own retention, renewals, expansion, onboarding, and strategic outcomes for 10–30 enterprise customer accounts. Build executive relationships, lead complex change management, develop account plans, identify creative strategy gaps, conduct executive business reviews, and provide customer feedback to Product and Leadership. Use Motion and its AI agent, Runneth, to improve creative testing workflows and customer impact.

Owns service delivery and relationship management for assigned financial advisors. The role handles complex escalations, coordinates cross-functional resolutions, advocates for clients, monitors retention risks, analyzes service metrics, and leads initiatives to improve advisor experience, efficiency, and service consistency. It requires extensive client service, operations, broker-dealer, financial products, and strategic collaboration experience, along with SIE and Series 7 credentials.

Lead a team of Customer Success Managers serving mid-market customers, driving retention, expansion, adoption, and revenue growth. Recruit and develop talent, establish performance accountability, coach customer engagements, and partner cross-functionally with Sales, Product, and Marketing. Own customer health monitoring, metrics, dashboards, and scalable workflows in Planhat, including automation and AI-enabled outreach. Support strategic initiatives and change management in a fully remote, rapidly growing organization.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Own post-sales relationships for enterprise customers, leading onboarding, implementation, adoption, success planning, value realization, issue resolution, training, and account growth. Partner with technical, product, engineering, support, and sales teams to advocate for customers, resolve risks, drive renewals, and demonstrate business value. The role requires strong technical knowledge of cybersecurity and cloud environments, strategic autonomy, executive communication, and customer-facing enterprise experience.

Own a portfolio of 12–18 technical customer accounts, driving onboarding, product adoption, retention, expansion, and customer advocacy. Provide advanced product expertise, lead complex deployments and escalations, conduct executive business reviews, develop success plans, communicate product roadmaps, and translate customer feedback for Product and Engineering. The role also helps mature the Customer Success organization and requires technical experience with security products, cloud email, identity platforms, SQL, code, and API integrations.

Lead and scale UpCodes’ Customer Success function by managing and mentoring CSMs, building customer health scoring, setting retention and expansion KPIs, creating scalable playbooks and workflows, handling customer onboardings and escalations, and developing reporting dashboards and knowledge resources. The role combines hands-on customer leadership with team hiring, process development, cross-functional collaboration, and strategic planning.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Leads a team of 8–10 strategic Customer Success Managers, driving retention, expansion, customer satisfaction, product adoption, and measurable ROI. Coaches and develops talent, manages risks, oversees forecasting and KPIs, strengthens executive customer relationships, and collaborates cross-functionally with Product, Sales, Onboarding, and Support. The role also hires and mentors team members, advocates for customer feedback, and executes strategic priorities in a dynamic environment.

Manage strategic customer relationships, major incidents, adoption trends, technical risks, and feature guidance. Serve as the customer advocate internally while analyzing support, survey, and renewal data. Provide proactive recommendations aligned with customer objectives and act as a technical resource for cloud and identity solutions. The role requires occasional customer-site travel and some after-hours coverage.

Own the post-sale customer lifecycle for Vantage, including onboarding, adoption, value reviews, renewals, training, and ongoing product feedback. Serve as a trusted technical advisor and customer advocate, driving adoption and issue resolution across startup and enterprise accounts. Engage CTOs, engineering leaders, and DevOps professionals while managing a broad portfolio. The role requires customer success or technical account management experience in B2B technology or SaaS, plus FinOps or cloud cost management expertise.

Own a portfolio of SaaS client accounts as a revenue strategist and technical success partner. Lead onboarding, business reviews, retention, escalations, and budget-growth conversations. Analyze attribution, PMS, Meta, and GA4 data to produce ROI recommendations and client reports. Diagnose tracking, ad feed, and integration issues with product and engineering teams. Build demand plans, scalable playbooks, reporting frameworks, and client success stories while supporting expansions, referrals, and case studies.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own strategic customer relationships, adoption, outcomes, renewals, and expansion for enterprise accounts. Lead executive business reviews and escalations while diagnosing technical issues hands-on. Design ServiceTitan configurations, workflows, reporting, data solutions, and integrations; collaborate with Implementation, Support, Product, and Engineering to resolve issues. Use SQL, reporting, and AI tools to identify patterns, create scalable solutions, and develop reusable documentation and enablement assets.

Leads a seven-person Customer Success team across named and pooled engagement models. Responsibilities include coaching, hiring, workload allocation, queue health, adoption, churn and downgrade reduction, escalation management, expansion opportunity identification, reporting, CRM data quality, and continuous improvement of CS plays and workflows. The role partners cross-functionally with Support, Product, Implementation, and Sales and requires up to 25% travel.

Manages client relationships and service delivery for managed security services engagements. Coordinates workstreams, contractual commitments, business reviews, reports, onboarding, remediation plans, and operational outcomes. Acts as the primary customer contact, communicates technical and investigative findings, supports renewals and budgeting, and identifies cyber and operational risks. Requires technical knowledge of cloud, networking, Windows, security operations, vulnerability scanning, and disaster recovery, with domestic travel up to 10%.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Own strategic enterprise customer relationships from pilot through adoption, renewal, and expansion. Build account plans, engage executive sponsors, lead business reviews, support deployments, drive commercial expansion, manage escalations, provide product feedback, and develop customer case studies. The role also helps establish the enterprise customer success playbook and requires 30–50% travel.

Own a portfolio of 80–100 EMEA customers, leading onboarding, adoption, ROI realization, technical issue resolution, training, and retention efforts. Partner cross-functionally with Sales, Marketing, and post-sales teams; provide customer updates, develop best practices and case studies, identify expansion opportunities, and coach customers on revenue, sales, marketing, and customer success operations. The role requires technical proficiency with JavaScript, HTML, CSS, Salesforce, and marketing automation platforms.

Manage strategic B2B SaaS accounts by driving onboarding, adoption, retention, executive relationships, quarterly business reviews, expansion opportunities, and commercial negotiations. Translate customer feedback into product insights, support custom Salesforce reporting and workflows, monitor account health, resolve issues, maintain CRM data integrity, and collaborate cross-functionally to maximize customer ROI.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.