Top Senior Customer Success Jobs in Austin, TX

Manage customer relationships, advocate for their needs, advise on MongoDB best practices, resolve issues, and develop strategic account plans.

Own end-to-end success for a portfolio of programmatic accounts: manage 10+ live campaigns, lead client communications, execute and optimize campaigns using DSPs, deliver performance reporting, and drive retention, growth, and upsell opportunities while collaborating cross-functionally.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Customer Success Manager will manage 50-100 accounts, drive growth, ensure onboarding, engage stakeholders, and identify expansion opportunities.

The Senior Director of Public Sector Customer Success will lead a team to enhance customer experience, drive product adoption, and improve retention for public sector clients, ensuring alignment with GitLab's strategic objectives.

Lead customer success efforts by advising on research design, driving platform adoption, managing 1-3 Research Advisors, running high-impact projects, supporting retention and expansion, and advocating customer needs to product and engineering.

Lead and develop Customer Success teams, ensuring customer retention, growth, and strategic account management for Mid-Market and Enterprise clients. Establish processes and coach CSMs for success in a high-growth SaaS environment.

The Senior Customer Success Manager will enhance partner relationships in banking and fintech by driving operational performance, retention, and continuous improvement in payment solutions. Responsibilities include data analysis, incident management, and cross-functional collaboration to achieve better customer outcomes.

The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.

The Senior Customer Success Manager will oversee customer lifecycle, align cross-functionally, and drive value for global enterprise clients, ensuring retention and growth.

The Manager, AI Success Strategist will lead a team to deliver measurable AI outcomes for customers, focusing on adoption and retention metrics through strong product expertise and people leadership.

The Manager of Account Management will lead a team of Account Managers to drive customer retention and growth, develop strategies for upselling, and ensure high forecasting accuracy for renewals while collaborating cross-functionally.

The Customer Success Manager oversees customer lifecycle, develops relationships, and ensures accurate records while promoting customer loyalty and problem resolution.

As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.

The Account Manager will manage strategic accounts, driving retention, upsell, and expansion while coordinating internal resources for exceptional client outcomes.

Manage customer relationships to drive adoption, retention, and renewals for a portfolio of accounts while improving customer success processes.

Lead end-to-end onboarding and long-term growth for high-impact merchant partners, ensuring HSA/FSA integration, driving revenue via co-marketing and data-driven campaigns, providing white-glove account management, and collaborating cross-functionally to optimize merchant engagement and ROI.

Manage a pooled portfolio (~200 accounts, actively engaging up to 20) to drive onboarding, adoption, AI adoption, value reviews, risk mitigation, renewals, and expansion for Airtable Enterprise customers.

The SVP will lead Customer Success for Marketing Cloud, driving customer value through adoption, support operations, onboarding, and feedback integration. They will oversee a high-performing team and ensure successful client engagement.

The Customer Success Manager, Director will lead growth initiatives, enhance customer experiences using AI technology, and drive innovation in CRM.

The Customer Success Manager will build and maintain high-value customer relationships, drive retention and education, influence product development, and collaborate cross-functionally to enhance customer experiences.

The Senior Manager, Customer Success will enhance B2B partner engagement and growth, driving product adoption and ensuring high satisfaction across EarnIn's portfolio.

Serve as primary advocate for strategic enterprise customers, managing onboarding, adoption, renewals, QBRs, and escalation. Track health, forecast renewals, synthesize product usage and feedback to drive retention and expansion, partner with Product/Sales/Marketing, and build scalable CS frameworks and playbooks.

The Customer Success Manager leads success outcomes for named accounts, drives product adoption, manages customer relationships, and identifies upsell opportunities.

The Director of Customer Success will drive revenue retention and expansion, operationalize marketing strategies, and lead Customer Success Managers to enhance partner engagement and performance.