Top Remote Senior Level Customer Success & Experience Jobs in Austin, TX

The Senior Technical Consultant (AI) implements AI solutions on the ServiceNow platform, advising clients, configuring systems, and ensuring best practices for complex solutions.

The Senior Client Partner Director will lead high-value client relationships, execute long-range account plans, drive transformational growth through partnerships, and manage strategic negotiations.

The Senior Customer Success Manager supports enterprise and mid-market clients through their post-sale lifecycle, driving customer engagement, adoption of solutions, and renewal revenue growth.

The role involves providing advanced technical support, mentoring junior engineers, creating documentation, and collaborating with product teams to improve customer experience and troubleshoot complex issues.

Responsible for leading and developing a team of Customer Service coaches, driving client experience improvements, and managing staffing for a multi-channel customer service team.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

This role involves crafting clear, patient-facing communications regarding adverse determinations, ensuring regulatory compliance while collaborating with clinicians and policy experts. The position focuses on enhancing health literacy and communication standards in a clinical environment.

The GTM Enablement Lead will design and implement enablement programs for Sales and Post-Sales teams, enhancing training, onboarding, and coaching to drive productivity and revenue growth.

The role involves leading customer solution design, ensuring technical feasibility and customer satisfaction, and creating documentation to facilitate smooth integration and delivery of SaaS solutions.

The Global Partner Services Manager leads a global team to scale delivery programs, driving partner enablement and governance, while ensuring customer satisfaction and measurable business outcomes.