Manage and grow consumer client accounts as the primary liaison, strengthening relationships, retention, satisfaction, and revenue. Develop strategic account plans, identify opportunities, lead statements of work and onboarding, coordinate contracts and collections, and guide digital initiatives from planning through delivery. Provide client reporting, analytics, scorecards, and consultation while partnering with internal teams on solutions, pitches, negotiations, and business expansion. Promote information security, privacy, and data protection practices.

Leads business development and technology services sales within the high-tech vertical. Identifies, develops, and closes complex multi-year engagements, including seven-figure deals, while building executive relationships across software, SaaS, ERP, and other B2B technology organizations. Develops go-to-market strategies, qualifies prospects, shapes solutions with internal teams, leads proposals and negotiations, and supports revenue forecasting and budgeting.