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Leads enterprise cloud Operations and Maintenance services across Azure and Microsoft 365 for a large defense customer. Owns service performance, SLAs, KPIs, incident and problem management, operational readiness, service transitions, risk mitigation, and continuous improvement. Manages a multidisciplinary organization exceeding 50 employees, provides executive-level customer leadership, oversees operational acceptance reviews, and ensures production services meet support, security, compliance, and business continuity requirements.

Operate and maintain Azure and Microsoft 365 services, including monitoring, identity, networking, compute, storage, collaboration, governance, backups, access, and capacity management. Investigate incidents and performance issues, implement approved changes, support releases, document configurations, create runbooks and dashboards, and assist with service transitions. Collaborate with project teams, users, engineers, and vendors while following ticketing, change-control, service-level, and knowledge-management processes.

Build, secure, and operate an Azure Government AI platform supporting Azure AI Foundry and approved generative AI models. Configure AI projects, deployments, networking, identities, monitoring, cost controls, and integrations. Automate repeatable infrastructure and release processes, troubleshoot across cloud layers, and create operational documentation. The role requires strong Azure engineering, AI platform, security, networking, monitoring, and scripting experience, with responsibility for reliable developer experiences and governed AI usage.

Leads stakeholder discovery, requirements gathering, process mapping, backlog management, delivery planning, risk tracking, sprint ceremonies, UAT, acceptance readiness, change management, training, and service transition for complex Microsoft cloud modernization projects supporting a federal customer. Bridges business stakeholders and technical delivery teams while coordinating cross-functional dependencies, executive reporting, and customer communications.

Designs, implements, and optimizes secure Azure Virtual Desktop environments, including host pools, session hosts, images, scaling, application delivery, profiles, FSLogix, Entra ID, Intune, networking, and monitoring. The role also supports Citrix migrations, performance and capacity validation, troubleshooting, deployment standards, operational runbooks, and knowledge transfer in a secure federal enterprise environment.