Manages SaaS client relationships and drives adoption, engagement, and learning program success. Advises stakeholders, monitors client health metrics, identifies risks, leads launches and enablement, coordinates cross-functional resources, and supports growth opportunities. Uses customer data, CRM systems, reporting dashboards, and AI tools to develop recommendations, communications, executive summaries, and action plans.

Manage a defined book of business by improving retention, reducing churn, identifying expansion opportunities, and closing upsell and cross-sell deals. Build executive-level client relationships, monitor customer health and adoption, mitigate renewal risks, and contribute to revenue growth through consultative account management.

Manage existing partner accounts to improve retention and growth. Lead strategic partnerships and channel sales, build reseller and referral alliances, generate pipeline, and collaborate cross-functionally on partner onboarding and co-selling initiatives. The role requires partnership, business development, or channel sales experience in HCM, payroll, or LMS sectors, plus strong communication, presentation, relationship-building, and strategic sales skills.