Lead and grow a mid-market commercial sales team as a player/coach: carry quota, close new business, coach AEs, own pipeline health and forecasting, run deal reviews, and collaborate cross-functionally to scale the commercial motion.

Responsible for acquiring new customers and expanding relationships within existing Fortune 1000 accounts, managing the full sales cycle from prospecting to closing.

The Escalation Manager leads complex customer escalations in SaaS, coordinating cross-functional teams to resolve issues and maintain customer trust. Responsibilities include managing high-severity incidents, improving processes, and enhancing customer relationships.