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The Director, Customer Value Management will lead execution of programs that drive value realization and retention, collaborating across teams to enhance customer engagement and satisfaction.

As a Senior Account Director at Coupa, you will drive growth by targeting enterprise accounts, building relationships with key decision-makers, and closing large deals for Coupa's spend management solutions.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.

Lead and architect enterprise Kubernetes platforms (EKS/GKE), automate resource management and scaling (Karpenter, ScaleOps), implement IaC and CI/CD, apply FinOps to optimize cost, improve observability, mentor engineers, and drive platform resilience and operational excellence.

Lead and build Coupa's post-sale customer intelligence function: integrate structured and unstructured data, create diagnostic and predictive analytics for churn/expansion/adoption, define AI value measurement, and grow a team to deliver executive-level insights.