Leads North American account operations for vendor and internal labor services, overseeing a four-person team and processes for vendor budgets, quoting, invoicing, reconciliation, forecasting, reporting, and compliance. Builds scalable invoicing and account reporting frameworks, produces MBRs and QBRs, manages budget cycles and reforecasts, establishes KPIs and SLAs, drives process improvement, and partners with project management, operations, and senior leadership.