Top Tech Jobs & Startup Jobs in Austin, TX

Maintain and improve technical documentation workflows by analyzing product changes, coordinating releases, managing documentation tickets, and validating update requests. Build dashboards and reports using client usage data, support cross-functional planning, and evaluate AI tools, platforms, and automations. Partner with engineers, product managers, subject matter experts, and client-facing teams to improve documentation quality, consistency, and operational efficiency.

Analyzes Tax & Cost Basis data processes, trends, and quality; develops reports and actionable recommendations; tests software and data workflows; documents procedures; collaborates with Product, Operations, and Development; and helps automate processes to improve efficiency and reduce manual work.

Develop and maintain client-facing API documentation, programming guides, tutorials, knowledge-base content, and developer resources. Partner with engineers, product managers, architects, and business stakeholders to translate complex technical concepts into clear content. Lead documentation initiatives, mentor writers, maintain editorial standards, and use generative AI to improve content quality and workflow efficiency while validating accuracy, security, and technical validity.

Manage end-to-end onboarding for new clients, serving as their primary contact, gathering documentation, coordinating account setup and data migration, delivering training, and providing initial support. Collect feedback, maintain detailed records, collaborate with sales, service, and technical teams, ensure regulatory compliance, and report on onboarding outcomes and client satisfaction.

Leads Service Management Analysts in delivering client support and meeting response and resolution SLAs. Oversees service queues, workflow allocation, escalations, quality assurance, operational metrics, trend analysis, process improvements, and team development. Partners with Operations, Compliance, Billing, Product, Engineering, and Account Management to resolve issues, improve workflows, reduce client friction, and maintain consistent, compliant service experiences.

Own the roadmap for cloud infrastructure products spanning AWS, GCP, and Azure, including migrations, provisioning automation, cost optimization, and AI-driven improvements. Analyze cloud costs, evaluate build-versus-buy decisions, define requirements, manage delivery, coordinate dependencies, and partner with engineering, finance, vendors, and leadership. Lead technical discussions, track OKRs and success metrics, advocate for the team, and mentor junior members.

Supports tax reporting and withholding operations for brokerage clients, including preparation and correction of 1099, 1042-S, and 5498 forms; IRS filing through FIRE and IRIS; W-8/W-9 validation; cost basis reporting; reconciliations; data quality reviews; client inquiries; and process automation. Ensures accurate, timely, and compliant reporting while investigating discrepancies, IRS rejections, withholding issues, and cost basis breaks.

The Sales Manager will coordinate sales activities, support strategic goals, engage with clients, conduct market research, and facilitate communication across teams to achieve sales targets.

The Sales Director will lead sales efforts for cloud-based fintech solutions, develop strategy, secure business opportunities, and maintain client relationships.

The Senior IAM Automation Engineer will transform identity and access management through automation, DevOps practices, and mentoring. Responsibilities include implementing Tines, using infrastructure-as-code, and collaborating with SecOps on emerging identity challenges.