Top Tech Jobs & Startup Jobs in Austin, TX

Leads strategic relationship management for enterprise financial-services clients, serving as a trusted advisor, developing account plans, driving revenue growth and retention, and managing quarterly business reviews. Oversees client risk, compliance, financial performance, and complex issue resolution while partnering with internal teams. Leads and mentors relationship management staff, improves operational efficiency, and expands the total book of business. The role requires a financial-services background, securities licenses, executive communication skills, and up to 35% travel.

Own the Identity and Access Management product roadmap, including authorization models, audit trails, self-service administration, automated user lifecycle integrations, and configuration-driven onboarding. Partner with compliance, audit, and technical teams to scale permissions and identity capabilities across customer types. Improve onboarding speed, increase self-service adoption, and reduce manual lifecycle management through automation.

Own and evolve a multi-region AWS WorkSpaces serverless VDI platform: design, build, automate, and troubleshoot production systems (Lambda, SQS, DynamoDB, SNS). Lead DR, Terraform IaC, Datadog observability, WorkSpaces lifecycle operations, mentor engineers, and ensure security and compliance for a regulated fintech environment.

Administers and engineers Atlassian Cloud and enterprise SaaS platforms, including Jira, Confluence, Zoom, Slack, Okta, and Microsoft 365. Designs workflows, automations, integrations, governance frameworks, and security controls; leads migrations, troubleshooting, platform optimization, and technical initiatives. Provides escalated support, documentation, training, stakeholder collaboration, and mentorship while applying scripting, APIs, AI tools, and automation to improve operational efficiency.

Design, build, and automate integrations between endpoint platforms, identity, and cloud (Intune, Kandji, ABM, Entra ID, AWS WorkSpaces). Migrate GPOs to cloud-native policies, implement Conditional Access and RBAC, develop IaC and automation (Terraform/Ansible/CloudFormation, Lambda, PowerShell/Python), and maintain cross-platform device lifecycle and MDM for enterprise endpoints.

Lead onboarding strategy and a team of onboarding specialists to manage end-to-end client transitions for broker-dealers, fintechs, and wealth managers. Act as senior client escalation contact, drive integrations with fintech platforms, ensure regulatory compliance, improve processes and QA, and deliver executive reporting and dashboards to optimize client experience and onboarding efficiency.

Owns feature-level delivery for Insight, a client-facing reporting and dashboard platform. Responsibilities include product discovery, writing requirements, backlog prioritization, partnering with design and engineering, conducting client research, defining metrics, supporting releases, ensuring quality, and communicating risks and decisions. The role focuses on self-service analytics, data visualization, report creation, dashboard adoption, data accuracy, and client satisfaction under the guidance of senior product leaders.

Analyzes operations to identify efficiency improvements, risks, and compliance gaps. Supports strategic planning, metrics generation, process redesign, risk mitigation, and cross-departmental project coordination. Collaborates with subject matter experts to improve workflows, develop operational initiatives, and align procedures with regulatory requirements. Uses SQL, Excel, and AI tools for analysis, reporting, and process improvement.

Develop and maintain client-facing API documentation, programming guides, tutorials, knowledge-base content, and developer resources. Partner with engineers, product managers, architects, and business stakeholders to translate complex technical concepts into clear content. Lead documentation initiatives, mentor writers, maintain editorial standards, and use generative AI to improve content quality and workflow efficiency while validating accuracy, security, and technical validity.

Leads Service Management Analysts in delivering client support and meeting response and resolution SLAs. Oversees service queues, workflow allocation, escalations, quality assurance, operational metrics, trend analysis, process improvements, and team development. Partners with Operations, Compliance, Billing, Product, Engineering, and Account Management to resolve issues, improve workflows, reduce client friction, and maintain consistent, compliant service experiences.