Owns the commercial success and long-term growth of assigned customer accounts. Leads deployment coordination, onboarding, training, adoption, retention, expansion, and operational optimization for robotics solutions. Serves as the primary customer advocate and strategic advisor while monitoring account health and KPIs. Coordinates with sales, engineering, and operations teams to deliver projects, resolve issues, and identify upsell and cross-sell opportunities.

Sell multi-site, multi-year Robots-as-a-Service contracts to enterprise customers. Own full sales cycle, build C-suite relationships, create ROI business cases, lead cross-functional pursuit teams, navigate procurement/legal, forecast pipeline in CRM, and partner with post-close teams for deployment and expansion.