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Lead end-to-end client implementations from kickoff through launch and stabilization. Own project planning, timelines, cross-functional execution, risk identification/escalation, status reporting, issue resolution, process improvement, and act as primary client point of contact to ensure successful launches.

Support and scale internal SaaS infrastructure and Help Desk operations. Build custom automations, API integrations, and dashboards using GCP and scripting. Deploy AI coding tools to accelerate workflows, partner with Security/Compliance on HIPAA/SOC2, maintain device and access management (Intune/MDM), provide remote hardware and conferencing support, and manage hardware/software lifecycle and runbooks.

The Director, Client Strategy and Growth will focus on client retention and growth, developing strategies, managing relationships, and driving revenue at Hello Heart.

Lead GTM reporting, design scalable Salesforce KPI frameworks, translate business needs into developer-ready Salesforce requirements, apply AI to automate workflows, and partner with Sales and Customer Success on process design, change management, and cross-platform reporting.

The Director, Consultant Relations will develop relationships with consulting firms, support sales efforts, and collaborate with internal teams to drive growth for Hello Heart's cardiac health solutions.