Own a portfolio of strategic enterprise customers, driving adoption, value realization, renewal readiness, growth, and recovery plans. Serve as a technical and strategic advisor on Salesforce DevOps, CI/CD, source control, testing, release management, security, and governance. Lead discovery, success planning, technical milestones, stakeholder coordination, risk management, and executive engagement while translating technical improvements into measurable business outcomes.

Provide first-line technical support for AutoRABIT customers, troubleshoot and resolve complex integration and deployment issues, collaborate with Sales, Engineering, and Product teams, maintain SLA-driven communication, reproduce and investigate problems across systems, and support US-hours rotational and weekend coverage.