Top Tech Jobs & Startup Jobs in Austin, TX

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Manages complex payment reconciliations, chargebacks, reversals, ACH and Check 21 returns, settlement adjustments, and escalated client or banking issues. Ensures regulatory and policy compliance, identifies failed-payment trends, improves payment workflows, and supports operational efficiency. Mentors less experienced team members, contributes to cross-functional initiatives, and uses reporting tools and sound judgment to resolve high-impact payment problems.

Reviews criminal records and background screening data to assess applicant eligibility, mitigate client risk, and ensure FCRA compliance. Handles client and consumer inquiries by phone and email, explains screening results and next steps, manages tasks within service-level agreements, and maintains accurate updates. The role also requires handling sensitive information, de-escalating difficult conversations, collaborating with peers, participating in training, and auditing approved AI outputs for accuracy, privacy, and compliance.

Reviews criminal records and background-check data to assess applicant eligibility, supports compliance with FCRA and other consumer-reporting regulations, and responds to client and consumer inquiries by phone and email. Provides guidance on screening processes, manages tasks within service-level deadlines, resolves issues, maintains accurate updates, and handles sensitive or high-stress conversations professionally. The role also requires Spanish communication, ongoing training, and careful oversight of AI-generated outputs and data governance.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Manage client software implementation projects from initiation through completion, overseeing scope, timelines, resources, risks, team adherence, and client onboarding. Lead cross-functional project teams, monitor progress and ACV recognition metrics, resolve issues, provide leadership updates, mentor junior project managers, and optimize implementation methodologies. The role may require travel for client or team needs.