The Business Analyst/Technical Writer will gather and document business requirements, create technical documentation, and support IT projects for the VA Health Portfolio while collaborating with various teams and stakeholders.

Manage, maintain, and optimize Microsoft 365 and SharePoint environments for hundreds of users; resolve incidents with Help Desk, create documentation and training, build Power Automate flows and Power Apps, integrate M365 services, and produce Power BI reports and dashboards.

The Program Manager will lead a federal health services program, overseeing operations, quality assurance, and coordination with stakeholders to ensure compliance and efficient service delivery.