Provides solutions-focused customer support across contact channels, owning interactions from start to finish. Guides customers on financial products and systems, handles sensitive information accurately, resolves complex issues, escalates appropriately, and contributes to customer experience improvements. Collaborates with teammates, cross-trains, supports other departments, and meets performance standards.

Create and test short-form social content informed by customer insights and performance data. Produce content across Meta, Instagram, TikTok, X, and LinkedIn, collaborate with marketing and product teams, monitor trends and competitors, and iterate creative based on results.