Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.

Build and own scalable fintech products end to end, partnering with product, design, and data teams. Design high-performance, event-driven systems, integrate AI models and autonomous agents, instrument features, monitor business outcomes, and optimize user experiences. Work across React, TypeScript, React Native, Laravel, PostgreSQL, and AWS while influencing technical strategy, architecture, and product decisions.

The DevOps Engineer will architect and automate cloud infrastructure with Terraform, oversee reliability, monitoring, and performance, support AI/ML environments, and implement security and compliance controls for SOC2 and PCI DSS. The role also involves developing internal tools, managing AI integrations, and supporting a PHP/Laravel platform. Candidates need at least three years of DevOps or SRE experience, infrastructure-as-code expertise, coding ability, database experience, and familiarity with AI/ML workloads.