The Solutions Architect will design and deploy CX solutions powered by Amazon Connect, integrating it with AWS and third-party technologies, and managing client engagements.

Lead the transformation of contact center ecosystems for healthcare providers, implementing cloud-based CX solutions and AI-driven technology while ensuring alignment with business objectives and stakeholder communication.

Oversee delivery lifecycle of complex long-term projects, ensuring customer satisfaction, profitability, and team management. Requires strong leadership and communication skills.