Top Tech Jobs & Startup Jobs in Austin, TX

Drive high-volume, personalized outbound prospecting (email, LinkedIn, phone) to VP/Director-level targets, build multi-step sequences in Apollo, research accounts, qualify leads to SQLs, map decision-makers, and hand off opportunities to Account Executives.

Support and maintain AWS-based Amazon Connect contact center environments. Build proactive monitoring, logging, dashboards, and observability capabilities using Splunk, CloudWatch, and related tools. Troubleshoot production incidents, perform root cause analysis, implement corrective actions, and improve platform reliability. Collaborate with developers, architects, platform owners, and vendors to enforce monitoring standards and enhance operational performance across enterprise CCaaS platforms.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.

Lead end-to-end delivery of speech-enabled IVR and voice technical projects. Serve as primary client-facing lead, manage cross-functional teams, risks, dependencies, and delivery governance, and drive continuous improvement and backlog prioritization with product and technical leads.

Lead design and architecture of Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure architectures; define technical roadmaps; integrate Genesys with CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; mentor engineering teams and drive adoption of best practices.