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Manage and maintain a multilingual IVR audio library, coordinate localization and delivery, perform linguistic QA and audio post-processing, manage vendors and voice talent, ensure timely asset delivery, and contribute to IVR dialogue design and documentation.

Operate and ensure stability of global IVR systems across AWS and on-premises environments. Support deployments, monitor performance, respond to incidents, troubleshoot infrastructure, networking, and voice/SIP/Genesys issues, and participate in on-call rotation.

The Senior IVR Application Developer will design, develop, and maintain IVR applications, ensure timely delivery of solutions, and enhance customer experience through operational improvements and troubleshooting in voice contact center systems.