Manage a high-volume portfolio of SMB SaaS accounts through automated onboarding, engagement, support, renewal, and expansion processes. Monitor customer health, usage, and engagement data; handle escalations; troubleshoot product issues; optimize automated journeys and self-service support; and identify renewal, expansion, advocacy, and referral opportunities. Partner with Sales, Product, Marketing, and Support to improve the customer experience.

Build and lead Portside’s marketing function, setting strategy across brand, demand generation, content, marketing operations, PR, events, and sales development. Hire and manage the marketing and BDR teams, establish systems and performance reporting, drive qualified pipeline, strengthen positioning and website conversion, support sales enablement, and adopt AI-powered marketing tools. Partner with executive leadership, Sales, Product, and Customer Success to align marketing with revenue goals.

Serve as the technical lead in the pre-sales process for aviation software prospects. Responsibilities include technical discovery, tailored product demonstrations, proof-of-concept ownership, RFP responses, API and integration discussions, demo environment maintenance, objection handling, and communicating customer feedback to Product and Engineering. The role also develops technical collateral, supports sales enablement, and helps onboard Sales Executives.