Top Tech Jobs & Startup Jobs in Austin, TX

Lead and scale a technical customer support organization for a B2B SaaS product. Own frontline support, support engineering (reproductions, log diving, SQL, API debugging), bug triage, AI-first deflection using LLMs, metrics (response time, TTR, CSAT), knowledge management, and partnership with Product and Engineering. Hire, define operating model, and build global coverage.

Lead a distributed SQL team and own the end-to-end service model for custom analytics: intake, scoping, delivery, QA, documentation, and SLAs. Serve as a customer-facing technical lead, build scalable workflows and request taxonomy, partner cross-functionally, and balance customer delivery with internal platform priorities.

Provide technical, outcome-focused support for DTC customers via chat and email. Troubleshoot integrations, pixels, reporting, and AI (Moby). Use investigative skills to reproduce bugs, recommend configurations, escalate when needed, and contribute knowledge base and product feedback to improve the platform.

Lead and scale a customer-facing Technical Solutions organization (Solutions Architecture, Marketing Science, SQL Engineering, Context Engineering). Own strategy, service packaging, pricing, staffing, and commercial metrics. Sponsor strategic accounts, drive cross-functional partnerships with Sales, CS, Product and Engineering, and build reusable IP, playbooks, and measurement frameworks to protect retention and fuel expansion.

Own technical support for enterprise e-commerce accounts across chat, email, and direct channels. Troubleshoot and resolve complex issues across pixels, integrations, reporting, Moby and data warehouses; use AI copilot to investigate and resolve; coach customers and agencies on best practices; escalate and write actionable reproduction steps for engineering; surface patterns to Product and contribute to KB and runbooks.

Provide technical customer support via live chat and email for DTC ecommerce brands. Troubleshoot attribution, integrations, tracking, reporting, and AI workflows, using Moby as a copilot. Own conversations end-to-end, reproduce engineering-ready bug reports, coach customers on best practices, surface product feedback, and contribute to knowledge base and runbooks. Work in a high-volume, fast-moving AI-native environment with focus on customer outcomes.

Lead and scale the Implementation team to drive goal-based onboarding, accelerate time-to-value, and increase adoption and retention. Own playbooks, capacity planning, metrics (pilot conversion, time-to-first-value, adoption, CSAT), cross-functional handoffs, and escalations. Build an AI-first self-serve onboarding experience in partnership with Product, Support, and CS.

As a Marketing Scientist, you will lead measurement strategies for brands, translating complex data insights into actionable recommendations while collaborating across teams and supporting sales with technical expertise.

The Sales Development Representative collaborates with Enterprise Account Executives to engage decision-makers, develop personalized outreach, and generate qualified leads for eCommerce brands.

The Social Media Specialist will manage daily publishing, community engagement, content adaptation, and performance tracking across social platforms.