Provides face-to-face and remote training, coaching, configuration assistance, and implementation support for hotel clients using IDeaS revenue management solutions. Advises clients on integrating the system into hotel operations, prepares training reports and materials, identifies additional training needs, supports sales demonstrations, mentors team members, and collaborates with instructional design teams. Requires extensive travel, Spanish fluency, hotel revenue management expertise, and strong presentation and analytical skills.

Analyzes account portfolio whitespace, pipeline, deal performance, campaign attribution, rep productivity, budgets, forecasts, and expenses. Builds models and executive reporting to improve revenue planning, forecast accuracy, and account management decisions. Partners with Account Management, Finance, Marketing, Contract Administration, and regional leaders; validates Salesforce data and translates complex findings into actionable recommendations.