Top Tech Jobs & Startup Jobs in Austin, TX

The role involves driving product features from research to execution, using AI tools, collaborating with design and engineering teams, and advocating for customer experience improvements.

Lead and develop a team of Technical Account Managers, drive operational excellence, scale TAM processes, handle complex technical escalations, and partner cross-functionally to improve product and customer outcomes. Promote AI-assisted workflows and continuous improvement while recruiting, coaching, and building repeatable playbooks for technical customer scenarios.

The Staff Product Manager will oversee the fintech strategy and partnerships, manage relationships with fintech partners, and align product features with the company's roadmap. This role requires extensive product management experience in the fintech space, focusing on building and scaling financial infrastructure.

Design end-to-end customer-facing product experiences from concept to polished execution. Partner closely with Product and Engineering, contribute to the design system, participate in discovery and user research, iterate based on feedback and data, and deliver high-quality work on schedule.

Lead and grow an SMB/Mid-Market Customer Success team of six to drive retention, renewals, adoption, and expansion. Coach CSMs, manage escalations, establish scalable operating rhythms, implement AI and automation to improve efficiency, analyze customer and team data, build playbooks and journeys, and partner cross-functionally to deliver exceptional end-to-end customer outcomes.

Lead design and build Benepass's internal AI platform: agents, tool interfaces, retrieval, evals, workflow runners, and observability. Accelerate the engineering SDLC with AI-assisted coding, CI/CD integrations, quality automation, and testing. Ship reusable primitives and agentic workflows, enable company-wide automation, set standards and guardrails, and partner across teams to drive adoption and measurable outcomes.

Serve as primary technical contact for clients, lead implementations (API integrations, SSO, carrier migrations), troubleshoot complex data and platform issues, scope customizations, document integrations and APIs, and partner with product and engineering to translate client needs into technical requirements.

Build and scale QA and enablement programs for email, chat, and phone support. Develop scorecards, audits, calibration, coaching, Help Center content, macros, and reporting. Use data and AI to analyze quality trends, reduce contact rates, and partner cross-functionally to improve customer experience and operational KPIs.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

The Staff Software Engineer will design and operate financial systems involving ledgering, transaction processing, decisioning, and money movement, ensuring correctness and reliability while mentoring engineers and improving system resilience.