Top Tech Jobs & Startup Jobs in Austin, TX

Serve as primary technical account contact for enterprise contact center customers, ensuring successful implementation, issue resolution, product adoption, and expansion. Troubleshoot complex technical problems, liaise across support, services, product and engineering, deliver customized presentations, own escalations, and drive business cases to improve customer outcomes. Occasional travel to customer sites (up to 25%).

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Supports public safety sales by demonstrating NiCE solutions, conducting needs assessments, responding to RFPs, developing statements of work, presenting value propositions, and collaborating with account executives, product teams, partners, and customers. Builds relationships with public safety agencies and decision-makers while applying knowledge of criminal justice workflows, digital evidence, government purchasing, and contracts. Requires approximately 50% travel within the assigned North American territory.

Lead and scale strategic technology alliances (Salesforce, ServiceNow) for SLED/public sector: build joint GTM plans, drive co-sell/co-market pipeline, track revenue KPIs, and coordinate cross-functional execution with Sales, Marketing, Product, Legal, and Engineering.

Drives net-new business, pipeline growth, and revenue across a seven-state Public Safety and 911 territory. Owns the full sales cycle, from prospecting and discovery through procurement and close, while engaging 911 leaders, government buyers, IT stakeholders, and executives. Positions NiCE solutions, supports RFPs and bids, collaborates with presales and channel partners, delivers presentations and demonstrations, and maintains customer relationships. Requires strong knowledge of public-sector procurement, 911 workflows, criminal justice digital evidence processes, and consultative technology sales.

Manage and grow relationships with enterprise customers, identify upsell/cross-sell opportunities, consult on contact center best practices, deliver customized presentations and business reviews, and track client retention and revenue growth.

Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.

Lead customer-facing software and AI/GenAI delivery projects from initiation to closure: manage plans, schedules, risks, cross-functional teams, stakeholder communications, and drive PMO best practices while supporting AI-specific evaluation, monitoring, and governance.

Customer-facing Solutions Architect providing consultative expertise on NICE CXone Agent products. Recommend configurations, drive implementations, perform business and technical analysis, train customers, manage Salesforce cases, engage product management, and mentor teammates to ensure customer ROI and satisfaction.

Lead and grow a Value Realization Services consulting organization to drive adoption and measurable ROI from NICE CX solutions (quality, interaction/speech/text analytics, AI). Oversee delivery excellence, operational KPIs, revenue and renewal performance, strategic advisory to senior customer executives, and cross-functional alignment with Sales, Product, Engineering, and Customer Success.