Top Tech Jobs & Startup Jobs in Austin, TX

Lead enterprise AI transformation programs with VP, Director, and C-suite stakeholders. Define transformation roadmaps, business cases, operating models, and change programs while directly scoping, designing, building, and deploying conversational AI agents. Guide cloud migration to NiCE CXone, orchestrate front- and back-office workflows, coordinate technical and business stakeholders, and translate strategic objectives into measurable outcomes across customer experience, operations, workforce augmentation, and compliance.

Manages SaaS customer contract renewals and negotiations, focusing on customer retention, revenue growth, pricing, multi-year extensions, and risk mitigation. Prepares financial reports, contracts, presentations, and renewal metrics; collaborates with account, technical, and finance teams; engages senior customer stakeholders; and uses Salesforce and Excel to track renewal performance.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Enable and mentor partners to sell and deliver NiCE AI/CCaaS solutions. Lead technical discovery, demos, PoVs, and architecture reviews; build partner enablement content; manage technical partner relationships, integrations, release impacts, and service scoping.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.

Lead AI delivery-driven projects from initiation through closure, providing strategic direction, executive communication, risk and escalation management, roadmap alignment with technical/product/AI stakeholders, and mentoring PMs to ensure timely, high-quality SaaS and GenAI customer outcomes.

Drive pre-sales for NICE Customer Service Automation by designing technical solutions, delivering demos, evaluating customer infrastructures, responding to RFIs/RFPs, and partnering with sales, product, and engineering to apply conversational AI, analytics, and digital engagement to CX problems.