Handle high-volume inbound and outbound calls to prospective students, facilitate enrollments and admissions requirements, track student progress and outcomes, use internal CRM/software to manage leads and dispositions, coordinate with client representatives and employers, and participate in trainings and team initiatives.

The Financial Aid Officer advises and supports students on financial aid options and oversees the processing of financial aid applications and compliance standards.

Lead and manage the Account Management department, oversee partner/client communications and onboarding, ensure regulatory compliance, train and coach staff, monitor performance and pipelines, support retention, provide reporting to senior leadership, and handle day-to-day account management duties.