Top Tech Jobs & Startup Jobs in Austin, TX

Manage and grow Intermedia channel partner relationships to drive resale of cloud communications services. Prospect, present solutions, meet sales targets, support pre- and post-sale processes, and collaborate across internal teams for partner enablement and onboarding.

Sell Intermedia cloud communications services through channel partners; prospect and present solutions, manage partners through pre- and post-sales, meet monthly sales goals, protect partner/customer churn, and support onboarding and cross-functional escalation.

Sell Intermedia cloud communications through channel partners: prospect, present voice/data solutions, build territory and partner plans, enable partners (pre- and post-sale), coordinate internal teams, and drive revenue while traveling up to 50%.

Lead deployment and onboarding of contact center software: gather requirements, design and deploy IVR workflows, train clients, manage UAT and SOWs, coordinate internal teams, handle escalations, provide post-implementation support, and ensure timely delivery and client satisfaction.

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Recruit, onboard, and enable MSPs, VARs, and technology partners across the Western Region. Drive partner recruitment, business development, enablement, and relationship management to accelerate recurring revenue growth for Intermedia’s UCaaS and CCaaS portfolio.

Lead customer-facing deployments of AI-powered contact center applications from discovery through go-live and hypercare. Facilitate workshops, design solutions, configure voice and digital AI agents, integrate with CRMs via APIs/webhooks, author test plans and runbooks, support UAT and hypercare, and collaborate with product and engineering to scale Professional Services.

Lead procurement strategy and supplier selection for inbound products and services. Manage RFIs/RFPs, negotiate contracts with Legal, administer Coupa purchase orders, reconcile invoices, and apply AI/ML and reporting tools to optimize procurement processes while collaborating with cross-functional senior stakeholders.

Manage and grow an assigned book of business for Intermedia's hosted communications and cloud solutions. Identify upsell and cross-sell opportunities, prospect new logos, deliver demos and proposals, collaborate with internal teams on migrations and upgrades, and consistently meet or exceed quota.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.