Manages national employee benefits client accounts from implementation through renewal, serving as the primary customer and broker relationship leader. Responsibilities include issue resolution, service delivery, enrollment and implementation support, renewal coordination, finalist presentations, account growth, plan administration, underwriting communication, eligibility-feed coordination, and process improvement. Requires approximately 20% travel and collaboration with account executives, underwriters, brokers, and internal teams.

Manage regional and national employee benefits accounts from implementation through renewal. Serve as the primary liaison for clients, brokers, underwriters, account executives, and internal teams. Responsibilities include resolving service issues, coordinating enrollment and implementation, leading account reviews and renewals, supporting retention and growth, identifying cross-sell opportunities, presenting tailored solutions, maintaining documentation, and improving customer processes. The role requires employee benefits expertise, relationship management, licensing, a disability specialist designation, and approximately 20% travel.