The Senior Process Optimization Consultant leads strategic initiatives for operational excellence, collaborating with teams to enhance processes and implement change management strategies. This role involves analyzing business processes, managing projects, and engaging with stakeholders to improve customer and employee experiences.

As a Senior Premium Auditor, you'll perform virtual audits of commercial policyholder financial records, maintain customer relationships, and provide technical expertise. You're expected to stay updated on industry rules and mentor junior auditors.

The Director will lead transformation and optimization in the claims department, aligning business requirements with technology delivery, managing teams, and enhancing customer experience through strategic initiatives.