Develops and expands relationships with law firms and attorneys in the Austin market. Manages sales opportunities, conducts client visits and consultative meetings, presents solutions, negotiates pricing, closes business, and provides after-sales support. Builds a strong legal-community network, maintains an active sales funnel, uses Salesforce and sales tools to manage accounts, and collaborates with colleagues to exceed revenue goals.

Reviews legal transcripts for accuracy and compliance with quality standards, conducts transcriptionist assessments, and delivers constructive feedback. Provides post-scheduling transcription support, serves as a quality standards resource, tracks and reports information, follows service-level agreements, and supports special transcription tasks. The role requires legal transcription, quality assurance, scopist, proofreading, editing, professional communication, advanced typing, and strong English language skills.