Lead creation and execution of an editorial calendar: write and edit thought leadership, blog posts, eBooks, and client stories. Source and interview practitioners, optimize content for SEO/GEO and organic/AI discovery, manage freelance/junior contributors, repurpose long-form content, and collaborate cross-functionally with Demand Generation, Product Marketing, Sales, and Client Success.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).