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Leads end-to-end fraud operations, including Level 1 alert operations, Level 2 investigations, fraud intelligence, queue management, escalations, service levels, and operational risk response. Manages subordinate managers, establishes investigative and documentation standards, monitors KPIs and KRIs, supports audits and OCC examinations, and partners on detection, controls, quality assurance, and regulatory referrals. Drives continuous improvement while developing fraud operations talent and ensuring examination-ready execution.

Reviews and investigates fraud alerts, monitoring reports, and cases across accounts, cards, transactions, devices, and relationships. Identifies fraud patterns, documents findings, takes card actions, escalates suspicious or urgent activity to BSA/AML Operations, and maintains regulatory, quality, production, and SLA standards. Handles fraud-related cardholder calls and records all activity in Actimize and tracking spreadsheets.

Prepares and electronically files Suspicious Activity Reports and Currency Transaction Reports with FinCEN. Drafts examiner-ready SAR narratives, conducts continuing-activity reviews, validates CTR data, manages exemptions, maintains filing evidence, coordinates with investigations teams, and identifies filing trends. Ensures regulatory accuracy, completeness, and deadline compliance while supporting audits and examinations.

Investigates and documents suspicious activity monitoring cases within a bank’s BSA/AML and sanctions operations program. Responsibilities include enhanced due diligence, SAR referrals, CTR accuracy, regulatory inquiries, case queue management, risk assessments, quality reviews, root cause analysis, policy support, and feedback on transaction-monitoring rules. The role collaborates with compliance, analytics, technology, assurance, and program management teams to maintain effective, risk-based financial crime controls.

Prospect, qualify, and close new commercial finance accounts focused on working capital. Build referral networks, present financial products, manage sales pipelines, negotiate profitable deals, collect borrower information for underwriting, and meet volume, margin, fee, and cross-sell targets. Maintain customer and partner relationships, monitor competitors, collaborate across departments, support marketing initiatives, and contribute to portfolio growth and retention.

Leads BSA/AML suspicious activity monitoring case operations, including investigations, dispositions, escalations, SAR referrals, CTR compliance, regulatory responses, metrics, board reporting, root cause analysis, rule tuning, governance, and team development. Oversees managers and investigative teams while partnering with compliance, technology, analytics, assurance, and senior leadership to strengthen financial crime controls and regulatory effectiveness.

Leads day-to-day BSA/AML Suspicious Activity Monitoring case operations, supervising investigators and overseeing case quality, dispositions, SAR referrals, CTRs, EDD escalations, regulatory inquiries, queue performance, SLAs, reporting, root-cause analysis, remediation, policies, procedures, training, and rule-tuning initiatives. Partners with compliance, technology, analytics, assurance, and program-management teams to maintain a risk-based, regulatorily compliant financial-crime investigation framework.

Manages daily OFAC, 314(a), and PEP screening operations, including queue oversight, workload allocation, escalation workflows, disposition quality reviews, SLA and productivity monitoring, and analyst supervision. Coordinates true-match blocking and reporting, supports model and list-update testing, and assists with audits, independent testing, and OCC examinations. Requires strong knowledge of sanctions regulations, high-volume screening operations, product-specific alert generation, and audit-ready documentation.

Performs independent quality control reviews of BSA/AML and sanctions alerts, cases, investigations, merchant-acquiring reviews, and sanctions dispositions. Executes weekly samples, assesses documentation, classifies findings, documents rationale, provides examiner-ready feedback, identifies recurring quality issues, supports thematic reviews and audits, and maintains review evidence. The role preserves reviewer independence through read-only responsibilities without production disposition authority.

Leads Suspicious Activity Monitoring alert operations within the BSA/AML and Sanctions Operations team. Supervises analysts, oversees alert review and escalation, manages queues and SLAs, performs quality oversight, reports risk and performance metrics, supports root cause analysis and remediation, and partners on transaction-monitoring rule tuning, procedures, controls, and analyst development.