Serve as primary strategic partner to key clients; lead delivery across multiple retainer accounts; coordinate cross-functional digital teams; manage scope, timelines, budgets and resources; improve processes; ensure quality; identify growth opportunities and support agency scaling.

Lead and validate a Salesforce Marketing Cloud to Braze migration: develop roadmap, map journeys and data, guide client technical teams, identify risks, and verify migrated campaigns, configurations, and workflows for launch readiness.

Lead Designer owns creative output for the agencys client portfolio, turning loose direction into multiple high-quality creative options. Produce brand-caliber work, maintain quality control across team deliverables, ensure brand and copy consistency, partner with technical lead for production handoffs, and present and defend creative to senior marketing stakeholders.