Lead and coach a team of communications consultants to develop multi-channel employee benefits communications and strategies, manage projects and workloads, ensure quality and consistency, support client relationships and new business, and build team capability.

Client-facing role managing commercial Property & Casualty accounts (largely charter schools). Support renewals, policy changes, audits and carrier communications; document activity in agency systems; resolve client issues; provide coverage recommendations; assist with account retention, remarketing, and cross-selling.