Develop and execute organic social strategy across platforms; create and design scroll-stopping content; manage publishing calendar, LinkedIn newsletter, and employee advocacy; monitor engagement and sentiment; report on performance and optimize content; translate complex genomics into accessible social storytelling and escalate risk issues.

Own relationships with large, high-potential accounts to drive retention and growth. Onboard and train new clients, identify upsell/cross-sell opportunities, proactively resolve issues with cross-functional teams (Sales, Client Services, Medical Affairs), handle order/billing cases, and develop account growth strategies to maximize client satisfaction.

Territory sales role focused on genetics and pediatric segments. Drive new business and growth through consultative selling, lead generation, physician education, account management, and coordination with operations. Frequent in-person and virtual meetings; manages a physician development pipeline and supports events.