Manage a portfolio of strategic enterprise customers (7–9 accounts) as the primary post-sale owner. Drive adoption, retention, renewals, expansions, and measurable business outcomes through executive engagement, business reviews, and cross-functional delivery. Champion customer feedback to influence product and create advocates for case studies and references.

Leads complex enterprise SaaS implementations for professional-services customers. Responsibilities include stakeholder workshops, requirements analysis, solution design, data mapping, software configuration, integrations, workflow design, demos, UAT, issue resolution, training, and cost-benefit analysis. Provides technical guidance, mentors consultants, improves rollout methodologies, contributes to Statements of Work, and deputizes for project managers. The role requires customer-site travel several days per quarter.