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Leads employee benefits operations across a major region, focusing on client retention, growth, service quality, talent development, process optimization, technology adoption, performance monitoring, risk management, financial planning, regulatory compliance, vendor partnerships, and post-acquisition integration. The role manages operational scalability, cross-functional alignment, customer experience, and continuous improvement while supporting business development and maintaining strong client relationships.

Build and maintain P&C actuarial pricing models and indication reports; refine pricing methodologies; analyze large datasets; automate workflows with Python, SQL, and Excel; create dashboards and presentations; collaborate with underwriters, claims, program teams, and reinsurers; and drive process and methodology improvements.

Lead and independently conduct complex, legally defensible workplace investigations; produce investigative reports and recommendations; advise HR, legal, and leaders; ensure policy consistency; manage case documentation and case management systems; deliver training and support employee relations across a matrixed organization.