Support enterprise and ad-hoc reporting, define business metrics, analyze complex datasets with SQL and Python, build repeatable ETL and reporting workflows, develop Tableau dashboards, validate data quality, document metric logic, partner with stakeholders, mentor junior analysts, and drive automation and process improvements to enable data-driven decisions.

Design and develop eLearning, instructor-led, and blended learning using adult-learning models (ADDIE/SAM). Build modules in Articulate Storyline/Rise, collaborate with SMEs, create assessments, apply UDL/WCAG 2.1 accessibility, use AI for content curation, and manage project scope and review cycles to meet organizational learning goals.