Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.

Lead product strategy, roadmap, and delivery for personal-lines underwriting and rating platforms. Elicit and document requirements, prioritize backlog, drive Agile/SAFe delivery, collaborate with underwriting and engineering, validate solutions through UAT, and apply process-improvement methods to increase efficiency and rating accuracy.