Top Tech Jobs & Startup Jobs in Austin, TX

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Leads company-wide pricing, packaging, monetization, customer research, experimentation, and commercial strategy for a B2B SaaS platform. Develops pricing architecture, customer segmentation, financial models, competitive intelligence, and monetization roadmaps. Partners cross-functionally to implement and measure pricing initiatives, improve conversion, expansion, retention, gross margin, and customer lifetime value, while building the organization’s pricing and customer insights capabilities.

Lead complex product design initiatives across multiple teams and workflows. Define experience direction, create prototypes and high-fidelity designs, shape AI-enabled interfaces, strengthen design systems and accessibility, and mentor designers. Partner with product, engineering, research, data, and customer-facing teams to translate customer needs and business goals into coherent, high-quality shipped experiences in a remote environment.

Lead and develop a distributed team of 8–12 product designers delivering AI-powered workflows across product and revenue experiences. Set quality standards, guide design strategy, lead critiques and coaching, partner cross-functionally on roadmaps and tradeoffs, and ensure usability, accessibility, consistency, and launch readiness. Hire and develop talent while staying close to design decisions and using AI-assisted tools to improve exploration, prototyping, synthesis, documentation, and collaboration.

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.

Supports U.S. federal and state corporate income tax compliance, ASC 740 tax provisions, estimated payments, technical research, audits, SOX controls, and tax account reconciliations in NetSuite. Partners with Accounting, FP&A, Treasury, Legal, auditors, regulators, and external tax advisors. Researches tax law, documents tax positions, evaluates entity and transaction impacts, and improves high-volume tax processes through automation and data analysis.

Lead cross-functional product growth to optimize acquisition, activation, retention, and monetization. Define growth strategy, design growth loops and reward systems, run rigorous A/B testing and analytics, mentor product managers and growth analysts, and collaborate with Marketing, Engineering, Data Science, and Customer Success to drive trial-to-paid conversion and reduce churn.

Lead and manage ~8 product designers across US and India to raise aesthetic quality, drive core platform and native mobile UX, and evolve the design system. Own execution, critiques, hiring, coaching, cross-functional alignment, and adoption of AI-assisted production workflows to deliver cohesive, polished customer experiences and faster product delivery.