Top Tech Jobs & Startup Jobs in Austin, TX

Supports the customer service team by conducting quality assurance evaluations, root-cause and data analysis, progress reporting, process issue escalation, and continuous improvement initiatives. Serves as a quality assurance subject matter expert and provides guidance to help maintain performance standards.

Analyzes potentially fraudulent transactions, monitors assigned accounts for suspicious activity, investigates alerts, reviews red flags, performs KYC checks, gathers case information, and recommends escalation or closure according to AML policies and procedures.

Investigates and manages fraud incidents within a digital bank, records losses, conducts root-cause analysis, improves controls, monitors emerging threats, maintains industry intelligence, supports fraud risk infrastructure, and delivers awareness training to business and support teams.

Manages client accounts across the full sales cycle, from onboarding through renewal. Builds relationships, optimizes account performance, drives revenue growth, and identifies upsell and cross-sell opportunities. Analyzes account data and provides strategic recommendations while using CRM tools and negotiation skills to support client success and sales outcomes.

Manage confidential employee data, documentation, and HR-related workflows within People Operations. Use ServiceNow to handle cases, coordinate compliant document processes, collaborate across teams, and support HR shared-service activities. The role requires strong English and Korean communication, accurate data administration, document management, and the ability to remain calm while anticipating issues.

Annotate and label data accurately according to project guidelines, conduct quality checks, provide feedback on annotation tools and processes, collaborate with project teams, maintain efficiency, and identify issues for resolution. The role requires strong attention to detail, critical thinking, adaptability, communication skills, and comfort with repetitive computer-based work.

Provides employee support through phone, email, and chat, resolving inquiries about payroll, time away, leave, benefits, HR policies, and HR systems. Manages cases in Workday HCM and ServiceNow, handles sensitive issues confidentially, applies critical thinking to moderately complex cases, and ensures compliance with company policies and procedures. Requires strong English and Korean communication skills and at least three years of employee support experience.

Handle inbound customer calls, provide technical support, troubleshoot products, and identify consultative sales opportunities. Resolve issues within scope, recommend paid solutions when appropriate, and meet conversion, sales, customer satisfaction, and first-call-resolution targets. The role requires strong communication, customer rapport, multitasking, computer navigation, product knowledge, and the ability to operate effectively in a high-volume environment.

Conduct inbound and outbound sales calls for automotive industry clients, identify customer needs, recommend suitable products or services, overcome objections, and close sales. Maintain accurate customer interaction records, build client relationships, provide excellent customer service, and stay informed about industry trends and product updates in a target-driven environment.

Reviews and moderates social media content according to community standards and policies. Responds to user inquiries, investigates reported accounts and abusive content, escalates policy exceptions, identifies workflow improvements, and analyzes trends to enhance the user experience. Requires Hindi language proficiency, B2 English, strong communication and empathy, critical thinking, computer literacy, and accurate typing skills.