Top Tech Jobs & Startup Jobs in Austin, TX

Reviews and moderates reported social media content according to community standards and Terms of Use. Responds to user inquiries, resolves account and abuse-related issues, identifies trends and workflow inefficiencies, escalates policy exceptions, and suggests scalable improvements. The role requires empathetic communication, sound judgment, analytical thinking, language proficiency, accurate typing, and the ability to work in a fast-paced environment.

Handle customer inquiries in Urdu and English through phone, live chat, and email. Resolve product, service, complaint, and technical issues; provide accurate solutions; document interactions; escalate complex cases; and meet performance and customer satisfaction targets. The role requires rotational shifts, including weekends and public holidays, and is based in or requires relocation to Penang, Malaysia.

Provide bilingual Traditional Mandarin and English support to MMORPG players through email, chat, and in-game tools. Investigate gameplay, account, billing, refund, login, and technical issues by reviewing logs and activity records. Restore items, troubleshoot problems, document resolutions, escalate complex cases, and follow up with players. The role requires analytical thinking, basic technical knowledge, empathy, and availability for rotating shifts, weekends, and public holidays.

Analyzes potentially fraudulent transactions, monitors assigned accounts for suspicious activity, investigates alerts, reviews red flags, recommends escalation or closure, and performs KYC checks according to AML policies and procedures.

Responds to customer inquiries through inbound phone and email, supports online ordering, processes payments securely, resolves concerns, and escalates priority issues. The role represents the client’s brand, maintains professional and empathetic communication, meets performance standards, protects customer information, and contributes to continuous improvements in the support experience.

Analyzes potentially fraudulent transactions, monitors assigned customer profiles, investigates alerts, reviews red flags, performs KYC checks, gathers case information, and recommends escalation or closure of suspicious activity cases in accordance with AML policies.

Detect and prevent fraudulent financial activity by monitoring transactions, investigating incidents, recording fraud losses, conducting root-cause analysis, improving controls, tracking emerging threats, supporting fraud-management infrastructure, and providing fraud-awareness training and guidance to business units.

Analyze financial transactions to detect fraud, investigate incidents, record losses, identify root causes, improve controls, monitor emerging threats, maintain fraud intelligence networks, support fraud risk infrastructure, and provide awareness training and guidance to business and support teams.

Reviews fraud appeals, high-risk transactions, pending payments, user behavior, and chargeback or representment cases. Matches payment and identity documentation, evaluates fraud risk across business lines, handles customer escalations, follows and updates SOPs, meets SLA and accuracy targets, and reports fraud trends to strategy teams. The role also supports blacklist releases, whitelisting, transaction approvals, and enforcement of policies across a global user base.

Onboard new customers from signup through their first transaction, guiding account verification and setup while explaining platform value. Own early-lifecycle engagement metrics, including conversion, engagement, and customer NPS. Ensure client records meet AML and KYC requirements, review data accuracy and completeness, and perform enhanced due diligence on sensitive clients. The role requires Mandarin and English communication and rotating shift availability, including weekends.