Lead product design for customer deployments: conduct discovery with customers, translate complex workflows into flows/wireframes/prototypes, own design direction, bridge customers/product/engineering, build reusable design patterns, and inform the product roadmap from deployment learnings.

The Senior Bilingual Software Engineer will align U.S. teams with the Platform Core team in Japan, focusing on high-impact problems and maximizing platform leverage through clear communication and collaboration.

Act as the client-facing bridge to product and engineering: gather and prioritize requirements, manage onboarding/scoping/delivery communications, support engineers with context, create repeatable deployment patterns, and convert customer insights into roadmap priorities.