Top Tech Jobs & Startup Jobs in Austin, TX

Onboard and guide Microsoft-focused customers through their service lifecycle, supporting retention, growth, renewals, and customer success reviews. Analyze consumption reports, provide platform expertise, manage service delivery and order workflows, and maintain strong customer relationships. Collaborate with sales, partners, carriers, and project teams to align offerings with customer objectives, support Cisco co-selling opportunities, and ensure timely service delivery and communication.

Designs, implements, operates, and optimizes enterprise Cisco and Meraki wired and wireless networks. Leads LAN/WAN and wireless architecture, routing, switching, identity integration, firewall and cloud networking, incident resolution, change management, monitoring, automation, documentation, and resiliency initiatives. Mentors junior engineers, performs root-cause analysis, supports lifecycle upgrades, and contributes to technical roadmaps while maintaining regular onsite presence in Somerset, NJ, or Austin, TX.

Leads enterprise IT communications, SharePoint intranet ownership, Microsoft 365 platform governance, incident communications, content architecture, workflow automation, and employee technology adoption. Partners with IT, Security, Risk, HR, and Internal Communications teams to improve digital workplace experiences, platform engagement, information accessibility, and communication effectiveness. Establishes governance standards, manages communication workflows, evaluates Microsoft 365 enhancements, and measures adoption and employee engagement.

Onboard and guide Microsoft customers throughout their product lifecycle, driving retention, growth, and renewals. Conduct customer success reviews, analyze consumption reports, manage service delivery workflows, coordinate orders and deliveries, and build relationships with customers and partners. Collaborate with sales and project teams to align services with customer objectives, support co-selling opportunities, and communicate service status and upcoming needs.

Drive growth of SHI's Microsoft practice by generating pipeline, building C-level relationships, coordinating sales/technical teams, executing go-to-market strategies for Microsoft/AWS, improving sales cloud acumen, guiding governance and onboarding to MSP services, and reporting pipeline and forecasts.

Conduct cold calls, prospect for new business, nurture assigned customer accounts, recommend IT solutions, manage quotes and orders, and achieve sales quotas. The role manages customer relationships and sales cycles for medium to large businesses, coordinates internal resources, addresses client needs, and supports solution delivery. Candidates need a bachelor’s degree, 2–3 years of sales experience, basic Microsoft Office and project management skills, and 10% in-market travel availability.

Design, optimize, and maintain enterprise Power BI semantic models within Microsoft Fabric. Build advanced DAX measures, ensure performance, implement security and refresh strategies, and support data governance. Collaborate with engineers and stakeholders, provide training and documentation, and deliver scalable, governed analytics solutions using Power BI tooling and lakehouse concepts.

Design and manage CI/CD pipelines, build Infrastructure as Code with Terraform, automate processes, monitor and secure systems, perform root cause analysis, and integrate AWS/Azure services while collaborating with development teams.

Leads product marketing and portfolio strategy across AI, data center, networking, end-user computing, and modern workplace solutions. Defines portfolio structure, positioning, messaging, market intelligence, go-to-market readiness, event and demonstration strategy, and sales enablement. Partners with executives, sales, services, business units, and technology partners to prioritize investments and growth opportunities. Manages marketing and market insights functions while driving cross-functional alignment, executive planning, customer-focused narratives, and measurable business outcomes.

The Customer Success Manager will onboard clients, guide them through product lifecycles, ensure retention, and foster strong relationships while analyzing data for strategic insights.