Provide phone, chat, and ticket-based support for grocery stores using an iOS POS. Troubleshoot iPad terminals and peripherals, resolve POS workflows and payment issues, document incidents, escalate complex problems, collaborate with onboarding/installation teams, and relay recurring issues to product and support leadership.

The Technical Account Manager serves as the primary technical escalation for grocery customers, addressing complex issues, monitoring account health, and ensuring operational stability on the Vori platform.

The Founding Video Producer will create and edit compelling video content for brand, product, and social media, developing Vori's visual identity and storytelling framework.