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Leads product strategy and capability across a portfolio of B2B SaaS businesses. Partners with executives, Product, and Engineering leaders to improve product bets, validation, roadmaps, AI adoption, customer outcomes, and commercial performance. Coaches senior product professionals, strengthens product practices, and provides technical and strategic guidance across SaaS architecture, cloud, APIs, data, scalability, and AI-native product development.

Own end-to-end SaaS customer implementations from requirements gathering through post-launch review. Configure systems, manage data imports and integrations, track milestones and risks, troubleshoot with Product and Engineering, and guide customers through adoption and workflow changes. Improve onboarding processes through scalable solutions, report implementation metrics, and ensure launches meet customer goals, timelines, scope, and quality standards.

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Serve as a strategic HR advisor across multiple software companies and countries. Lead employee relations investigations, performance management, workforce planning, organizational design, manager coaching, people analytics, compliance guidance, and HR program development. Support M&A integration by harmonizing people practices across acquired entities, reinforcing culture, and managing cross-entity HR initiatives. Partner with senior leaders, legal counsel, Total Rewards, and Payroll in a fast-paced, multi-entity environment.

Own the full sales cycle for new business acquisition across Cordance’s SaaS portfolio, from prospecting and discovery through demonstrations, negotiation, and close. Build ROI-based value propositions, manage multi-stakeholder deals using MEDDPICC, maintain accurate HubSpot CRM data, forecast pipeline performance, and collaborate with SDRs, Sales Leadership, Marketing, and Customer Success to drive growth and successful customer handoffs.

Leads portfolio-wide revenue expansion across existing SaaS customers through cross-sell, upsell, renewals, retention, and lifecycle strategies. Aligns sales, product, and operations teams across multiple business units, builds expansion pipelines, improves forecasting and CRM visibility, refines packaging and pricing, and establishes scalable playbooks, KPIs, incentives, and organizational structures. Builds and manages a high-performing expansion organization focused on net revenue retention and customer lifetime value.

Leads and develops a high-performing Customer Success team responsible for retention, renewals, expansion, and customer outcomes across a B2B SaaS portfolio. Oversees account health, renewal pipelines, risk mitigation, success planning, playbook execution, performance management, hiring, coaching, and career development. Partners cross-functionally with Sales, Product, Finance, Operations, and CS leadership while serving as an escalation point for complex customer situations.

The General Manager will guide SaaS business units to enhance profitability, improve operational efficiencies, and drive strategic advancements across the organization.